Sil I.
Junior IT Support Technician
Open to offersNew to PlatformAbout
Sil I. is an accomplished IT professional with a background in both technical support and maritime operations. With experience at the Department of Agrarian Reform, Sil excelled in IT Support, providing outstanding customer service through various communication channels, diagnosing and troubleshooting hardware and software issues, and maintaining IT systems. Sil also honed skills in graphic design by creating promotional materials. Previously, at Golden Bridge Shipping Inc., Sil served as an apprentice, gaining practical maritime experience in nav-related duties and shipboard operations. Currently pursuing a Bachelor of Science in Information Technology at Holy Name University, Sil is well-versed in network security and project management, leveraging these abilities to manage customer interactions and resolve complex issues during a role as an Advocate at IBEX. With a comprehensive background in information technology and maritime studies, Sil is equipped to drive efficiencies and innovation in the IT sector.
Experience
Advocate
IBEX · 2026 — 2026Managed inbound inquiries through phone, email, or chat, adjusting based on the role type. Resolved customer complaints and complex issues with empathy and efficiency. Educated customers about products and services as a brand ambassador, assisted in account navigation, and provided detailed information. Collaborated with internal teams to escalate and resolve intricate cases.IT Support
Department Of Agrarian Reform · 2025 — 2025Delivered customer support via phone, email, and live chat, effectively resolving inquiries and issues. Assisted end-users by troubleshooting hardware and software challenges. Engaged in routine maintenance tasks like updating software, conducting system backups, and monitoring performance. Aided in the configuration of new hardware, including computers and peripherals. Developed and maintained documentation for IT processes and procedures. Created promotional and informational materials, such as tarpaulins and booklets.Apprentice
Golden Bridge Shipping Inc. · 2020 — 2020Supported navigational watchkeeping duties and performed lookout and helmsman responsibilities under guidance. Took part in mooring and anchoring operations. Acquired skills in chart work and position plotting while managing shipboard communication systems. Assisted in cargo loading, unloading, and securing. Participated in lifeboat drills and emergency protocols. Conducted cleaning and maintenance of deck equipment and areas, including chipping, painting, and greasing. Gained familiarity with shipboard safety protocols and personal protective equipment usage.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyHoly Name University · 2021 — Present
- Bachelor of Science in Marine TransportationPMI Colleges Bohol · 2016 — 2019
- Secondary EducationManga National High School · 2011 — 2015
- Primary EducationManga Elementary School · 2005 — 2011
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