Silvana B.
Senior Bilingual Recruitment Specialist
Open to offersNew to PlatformAbout
Anne B. is a seasoned bilingual professional excelling as an Account Manager, Executive Assistant, Real Estate Support Specialist, and Recruitment Professional with over nine years of robust experience supporting U.S.-based enterprises from La Paz, Bolivia. Her diverse roles span high-volume recruitment, executive support, and client relations, emphasizing her expertise in both English and Spanish communications. At Eclipse Buys Homes, Anne was instrumental in managing client communications and conducting property research, optimizing CRM systems for data accuracy. As a Virtual Executive Assistant for TLC, she expertly handled complex scheduling and travel arrangements, facilitating seamless cross-timezone operations. With Eclipse Advantage, Anne spearheaded full-cycle recruitment for logistics and clerical roles, maintaining talent pipelines and client transparency through adept use of ATS systems like Bullhorn. Additionally, she showcased her leadership as a call center supervisor, elevating service delivery and compliance. Anne holds a Master's degree in Commercial Management & Marketing from UDIMA in Madrid and a Bachelor's in Business Administration from Universidad Católica Boliviana "San Pablo".
Experience
Real Estate Support Specialist
Eclipse Buys Homes (U.S. Client) · 2025 — 2026Handled high-volume client communications via phone, SMS, and email, focusing on timely follow-ups and strong relationships between buyers and sellers. Conducted outbound and inbound prospecting to qualify leads based on their motivation, timeline, and property condition. Executed detailed property research including comparable market analysis and ownership verification. Ensured precise tracking of lead status, interactions, and deal progress through CRM records. Coordinated appointments, property walkthroughs, and schedules among acquisition managers, sellers, and team members. Enhanced outreach and engagement using dialers, SMS platforms, and CRM systems.Virtual Executive Assistant
TLC (U.S. Client) · 2024 — 2025Oversaw complex executive calendars, managing conflicts and optimizing schedules across different time zones. Managed a high-volume inbox, drafting responses and prioritizing communications effectively. Arranged both internal and external meetings, preparing agendas and tracking follow-ups. Organized travel logistics including flights and accommodations with detailed itineraries. Created reports, presentations, and confidential documents for executive use. Supported project management by monitoring progress and coordinating with cross-functional teams. Served as a liaison to ensure smooth communication among executives, clients, and stakeholders.Bulk Recruiter / Account Manager
Eclipse Advantage (U.S. Client) · 2023 — 2024Conducted full-cycle recruitment for warehouse, logistics, and clerical positions across various U.S. states. Executed over 150 candidate screenings and onboarding processes monthly while maintaining accurate candidate data in the ATS (Bullhorn) and providing regular updates to clients. Developed talent pipelines to address ongoing and future hiring needs while managing multiple requisitions under tight deadlines with quality standards.Team Lead / Supervisor – Call Center (25+ reps)
AFD · 2023 — PresentSupervised and mentored a team of over 25 bilingual agents working on U.S.-based insurance campaigns. Enhanced call quality and compliance scores through structured feedback and targeted coaching. Monitored key performance indicators such as productivity and customer satisfaction to uphold service quality. Resolved complex customer escalations promptly to maintain high satisfaction levels. Conducted performance evaluations and presented insights aimed at supporting management decisions.Recruiter – Property Management Roles
InterSolutions · 2023 — PresentFocused on recruiting for maintenance, porter, and leasing roles in various U.S. markets. Managed the entire recruitment process from sourcing and screening to onboarding and compliance documentation while maintaining candidate records in the ATS (Akken), utilizing Dialpad for timely communications.Call Center Trainer / Team Lead / Supervisor (80+ reps)
Coast Dental · 2019 — 2023Designed and implemented training programs for agents providing appointment setting and customer support to U.S. clients. Trained and mentored agents to enhance their performance and service quality. Managed KPIs and worked with QA teams to facilitate corrective actions.Executive Assistant
Celta S.A. · 2008 — 2019Delivered high-level administrative support to senior executives within a multinational setting. Managed complex calendars and coordinated multifaceted projects while preparing reports and correspondence at the executive level. Organized both domestic and international travel, ensuring compliance and accessibility with organized filing systems.
Skills & Expertise
Education
- Master's Degree in Commercial Management & MarketingUDIMA (Universidad a Distancia de Madrid)
- Bachelor's Degree in Business AdministrationUniversidad Católica Boliviana "San Pablo"
- High School DiplomaBishop Marrocco / Thomas Merton Catholic Secondary School
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