Silvia S.
Senior Healthcare Administrative Assistant
Open to offersNew to PlatformAbout
Silvia S. is an experienced Healthcare Administrative Professional with over 15 years of expertise, supporting U.S.-based medical practices remotely. Her proficiency in medical scheduling, insurance authorizations, and patient records management is well complemented by her strong knowledge of U.S. healthcare workflows and medical terminology. Silvia has a proven track record of handling high-volume communications in virtual environments while maintaining confidentiality and compliance with healthcare standards. She currently provides remote administrative support to NY Neurological Consultants, where she manages patient scheduling, reviews medical records, and processes prior authorizations with multiple U.S. insurance providers. Her experience spans diverse roles in healthcare administration, tele-sales, and appointment setting, with a focus on client engagement through multichannel communication. Silvia's background in teaching English also highlights her versatile communication skills.
Experience
Healthcare Administration
NY NEUROLOGICAL CONSULTANTS · 2025 — PresentProvide administrative support for a U.S.-based neurology practice, handling scheduling of diagnostic studies via inbound and outbound calls. Review patient medical records and clinical histories. Follow up on prior authorizations with various U.S. insurance providers and maintain patient documentation in electronic systems, ensuring standards of accuracy, confidentiality, and compliance.Independent Sales Consultant
ARBELL NATURAL COSMETICS · 2009 — 2021Engaged in direct sales of health, wellness, and natural cosmetic products, providing client counseling on treatments and choosing products. Developed new customer bases and managed promotional activities through in-person and omnichannel interactions.Healthcare Administration
CENTRO MÉDICO BARRANCAS · 2013 — PresentAssisted local and international patients with scheduling appointments and guiding treatment options, while managing insurance coverages and prior authorizations. Reviewed surgical medical records and supported billing staff.Tele-sales & Customer Support
CAT TECHNOLOGIES S.A. · 2009 — 2010Promoted cable TV and internet services, providing customer support for new service activations as well as technical support routing and claims handling.Tele-sales | U.S. Hispanic Market
AMERICAN LAB · 2008 — 2008Performed outbound sales of health and cosmetic products aimed at the U.S. Latino market.Healthcare Administration
OBRA SOCIAL DEL PERSONAL DE MAESTRANZA · 1998 — 2006Supported deputy management in healthcare administrative tasks, including patient reception and scheduling. Coordinated diagnostic authorizations, treatments, and hospitalizations while assisting medical auditors and providing patient guidance for complex treatment needs. Handled pharmaceutical supply processes, invoicing, and regulatory correspondence.Call Center Services
LINKSOLUTION S.R.L. · 2004 — 2005Coordinated appointments for potential clients through outbound calls while offering detailed information regarding real estate development projects. Managed lead follow-ups and tracked cases utilizing CRM and internal management systems.B2B Tele-sales
SOLUTION CALL · 2004 — 2004Oversaw rental contracts for water dispensers, promoting services through outbound calls. Developed relationships with new B2B clients and organized technical service visits, ensuring continued communication with potential business partners.Healthcare Sales
BRISTOL MEDICINE S.R.L. · 2004 — 2004Conducted sales of healthcare plans using outbound calls and WhatsApp, preparing tailored quotes to meet client needs. Entered policies into company systems, verifying documentation and following enrollment processes, while completing necessary administrative tasks and inquiries on government healthcare platforms.Tele-sales & Collections
GARANTÍA DIRECTA · 2003 — 2004Executed outbound calls to facilitate mechanical warranty extensions and managed the recovery of canceled accounts, processing customer payments using CRM and internal tracking tools.
Skills & Expertise
Education
- Medical Audit Technical AssistantFoundation for Administrative Health Studies & Research (F.E.I.A.S. – Hospital Italiano) · — — 2003
- Executive AssistantCentro de Altos Estudios, Buenos Aires · — — 1992
- Healthcare Billing & Medical PracticesCentro Cultural Rojas – University of Buenos Aires
- Bachelor’s-Level Studies in Public AccountingUniversity of Buenos Aires
- High School Diploma – Business StudiesEscuela Nacional de Comercio No. 7 “Manuel Belgrano”
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