Silvia M.
Open to offersNew to PlatformAbout
Silvia M. is a recent graduate with a degree in Tour and Travel Business from Universitas Gadjah Mada, bringing a robust passion for the tourism industry, particularly in tour package planning and travel operations management. She has practical experience as a tour planner and customer service professional, having worked at companies like PT. Bintang Ibarbo Boga and PT. Travel Istimewa Kita, where she skillfully managed customer inquiries and developed engaging tour itineraries. Her work at PT. Gemilang Media Wisatama emphasized social media management for tourism sociopreneur projects. She contributed to the Sosromenduran Tourism Village project, creating story-driven content and a tourism guidebook. Silvia's expertise extends to event management, showcased by her role in coordinating operations for Bank Indonesia’s QRIS Jelajah Indonesia. With proficiency in tools like Microsoft Office, Canva, and Google Workspace, Silvia is a determined and adaptable individual dedicated to fostering excellence in the dynamic tourism sector.
Experience
Guest Relations Officer
PT. Bintang Ibarbo Boga · 2025 — 2026Greeted visitors and provided detailed information about facilities and services. Assisted with the sale of tickets and distribution of wristbands. Addressed customer inquiries, complaints, and special requests to enhance customer satisfaction.Sales Support Specialist
PT. Bintang Ibarbo Boga · 2025 — 2025Oversaw proposal records and partnership agreements (MoU) with travel agencies. Maintained records for customer visits and databases. Handled promotion and processing of ticket sales, while providing support for online and offline reservations. Responded to inquiries via social media and conducted follow-ups with potential customers. Accompanied travel agency site visits and prospective clients.Tour Planner
PT. Travel Istimewa Kita (Trip2Us) · 2025 — 2025Created and developed comprehensive tour packages and itineraries. Supported the execution of tour operations as a runner during tours and events. Produced promotional content for tour packages on social media.Team of community service
PKM Universitas Gadjah Mada · 2024 — 2024Conducted documentation of field surveys and project activities within the tourism village. Developed QR code-based storytelling content to enhance guided tourism experiences. Authored the guidebook for Sosromenduran Tourism Village.Tourism Sociopreneur for SME Products
PT. Gemilang Media Wisatama (Travelxism) · 2024 — 2024Created a product catalog designed for social media marketing. Developed event run sheets, booklets, and e-catalogs for an MSME training program organized by the Kulon Progo Cooperative Office. Assisted in coordinating event operations for QRIS Jelajah Indonesia organized by Bank Indonesia.Teller and Customer Service
KSP BMT ANFA’NU · 2021 — 2022Handled customer transactions pertaining to savings and loan cooperative services. Accurately recorded and reconciled daily financial transactions. Provided customer information and support regarding cooperative services. Promoted financial products to attract new customers.
Skills & Expertise
Education
- D4 Tour and Travel BusinessUniversitas Gadjah Mada · 2022 — 2026
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