Simphiwe X.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Simphiwe C. is a seasoned professional with extensive experience in customer service and retail. Holding a Bachelor of Arts in Development Studies from the University of Zululand, he is fluent in English, IsiZulu, and IsiXhosa. Over the years, he has garnered significant experience as a Customer Assistant and Till Operator at Woolworths Foods, where he excelled in providing exemplary customer service, processing transactions, and managing cash operations. He honed his skills in store operations, sales strategy, and inventory management while working as a Sales Assistant at Victory Lab Clothing. Earlier roles, including that of a General School Assistant at Meadowlands Technical High School and a Trainee Technician at Mainstream Refrigeration, reflect his diverse expertise and adaptability to various environments. Proficient in Digital Literacy and Microsoft Office, Simphiwe is dedicated to continuous learning and improvement.
Experience
Customer Assistant
Woolworths Foods · 2024 — 2025Delivered exceptional customer service, addressed customer inquiries and purchases, restocked shelves, and ensured the store was clean and organized. Processed transactions, identified upselling opportunities, and collaborated with the team to optimize store operations.Till Operator
Woolworths Foods · 2024 — 2024Accurately processed customer transactions and managed cash and card payments. Handled customer inquiries, maintained cleanliness of the till area, and balanced cash floats while adhering to company policies to meet sales and customer service standards.Sales Assistant
Victory Lab Clothing · 2022 — 2023Provided quality customer service, assisted with purchases and queries, and managed stock levels. Maintained store displays and organization, processed transactions, and participated in promotional events while collaborating on sales strategies.General School Assistant
Meadowlands Technical High School · 2021 — 2022Supported teachers with administrative tasks, assisted in classroom setup, and supervised students during breaks. Managed school resources, communicated with parents, and maintained cleanliness, while contributing to events and supporting student welfare.Trainee Technician
Mainstream Refrigeration cc · 2016 — 2017Aided senior technicians in repairs and learned about refrigeration systems and maintenance. Conducted routine checks, diagnosed issues, installed equipment, and complied with safety protocols while supporting customer service as needed.Front Griller
Nando's Chickenland Pty Ltd · 2013 — 2015Prepared and grilled food according to orders, maintained cleanliness of the grill area, and managed food stock. Provided customer service, processed orders, and collaborated with the kitchen team while adhering to health and safety protocols.Cleaner
Bidvest Prestige · 2013 — 2013Executed cleaning and sanitizing of facilities to maintain hygiene standards. Managed waste disposal, restocked supplies, and reported maintenance issues while following safety protocols and collaborating with team members.Sales Representative
Edcon · 2012 — 2012Focused on driving sales and meeting targets while ensuring excellent customer service. Showcased products, managed customer relationships, and maintained store displays while participating in promotional events.
Skills & Expertise
Education
- Bachelor of Arts in Development StudiesUniversity of Zululand · — — 2021
- National Senior CertificateIsibanisezwe Secondary School · — — 2011
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