Sinethemba S.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Sinethemba S. is an experienced Customer Support Specialist with over six years supporting customers across travel, aviation, healthcare, and business services industries. At Spotnana, Sinethemba delivers responsive support to global corporate travelers via chat and email, managing complex booking and itinerary issues through Spotnana's CRM. Previously, as an Information Specialist with ISB Global Services, Sinethemba processed outbound verifications and managed sensitive data across digital platforms. At Capita for British Airways, Sinethemba handled flight changes, payment issues, and special requests through CRM systems, also assisting in training new team members in a high-volume airline environment. Earlier, Sinethemba provided administrative support at a busy medical clinic. Across all roles, Sinethemba has utilized Zendesk, Salesforce, and Google Workspace to ensure timely and accurate service delivery.
Experience
Travel Agent
Spotnana · 2024 — PresentSupports global corporate travelers through live chat and email, resolving booking and itinerary concerns in real time. Manages complex travel disruptions, including cancellations and policy exceptions, while documenting all activity within Spotnana's CRM system. Prioritizes client-focused service under high-pressure situations.Information Specialist
ISB Global Services · 2023 — 2023Handled outbound verifications and processed data with a focus on accuracy, providing responsive support via email and chat channels. Managed a variety of tasks across multiple platforms while maintaining compliance and speed targets. Managed sensitive information in line with company policies.Customer Service Support
Capita for British Airways · 2018 — 2023Assisted airline customers through voice, chat, and email, addressing needs such as flight changes, payment issues, and special requests. Documented customer interactions, processed bookings, and coordinated follow-ups using CRM systems. Contributed to training and mentoring new team members to support consistent service standards.Administrative Clerk
Private Medical Clinic · 2016 — 2018Provided front desk and clerical support in a clinical environment, managed appointment scheduling and maintained patient records. Addressed inquiries both in person and by phone while facilitating coordination with healthcare professionals.
Skills & Expertise
Education
- National Senior CertificateHoly Cross Convent High School · 2005 — 2010
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