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Singh — Senior Banking Operations Manager from South Africa

Singh

Senior Banking Operations Manager

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Nadia S. is a seasoned Administration and Operations professional with over a decade of distinguished experience in the banking industry, primarily with Nedbank. She has been recognized nationally for her exceptional service and operational excellence, highlighted by her receipt of the prestigious National Service Excellence Hero Award in 2023. In her role as an Administration Officer, Nadia expertly manages financial administration, regulatory compliance, and operational leadership within Self-Service Banking, using tools like Power BI and Excel. Her work includes overseeing vendor payments through Ariba, managing branch financial performance, and enacting business continuity planning. Her previous experiences as an AML Gatekeeper and Multifunctional Consultant further highlight her ability to mitigate risks and improve customer experience. Nadia's relentless pursuit of growth is evident as she works towards a Bachelor of Business Administration degree. With a foundation in human-centered leadership and deep expertise in financial administration and process optimization, Nadia continues to drive efficiency and organizational success.

Experience

  • Administration Officer

    Nedbank · 2021 — Present
    Oversee essential financial, operational, and strategic administrative functions within Self-Service Banking. Manage comprehensive financial administration, including general ledger entries and reconciliations. Compile executive-level reports for strategic decision-making and oversee vendor payments via Ariba, ensuring compliance and cost control. Monitor and manage branch financial performance and execute Business Continuity Planning strategies.

  • AML Gatekeeper

    Nedbank · 2019 — 2021
    Focus on risk management to protect the organization against regulatory breaches and financial crime. Analyze compliance indicators to ensure adherence to AML and sanctions frameworks. Identify risks related to money laundering and conduct advanced data analysis to spot trends and gaps in compliance.

  • Multifunctional Consultant

    Nedbank · 2018 — 2019
    Engage with clients to enhance customer experience and promote digital adoption. Resolve client queries to ensure smooth banking experiences and facilitate onboarding to online banking platforms. Manage client flow for improved service efficiency.

  • Branch Administrator

    Nedbank · 2016 — 2018
    Ensure administrative excellence and compliance within the branch. Manage reporting, reconciliations, and FICA compliance, while acting as ATM custodian to maintain operational integrity. Provide support across various functions in the branch.

  • Teller

    Nedbank · 2015 — 2016
    Process cash transactions with high accuracy and manage cash holdings to prevent discrepancies. Deliver frontline customer service to build strong client trust.

  • Payroll Officer / Payroll Administration

    Company not specified · 2013 — 2015
    Manage the full payroll cycle, ensuring accurate and timely processing of salaries and compliance with labour laws. Maintain payroll records and oversee statutory returns, while reconciling payroll outputs against financial records to prevent errors.

Skills & Expertise

CompliancePayrollFinancial Accounting AnalysisAccounts Payable

Education

  • Bachelor of Business Administration (NQF 7)
    Institution not specified
  • National Certificate: Generic Management (Banking) (NQF 5)
    Institution not specified
  • NQF Level 4 Qualification
    Institution not specified

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