Sinothile

Sinothile N. is a proficient Contact Centre Agent and skilled Sales Representative with specialized expertise in customer service and sales within the technology and nonprofit sectors. Her educational background includes a Further Education and Training Certificate in Information Technology Technical Support from Richfield Graduate Institute of Technology and a Computer Technician Certification from Boston City College. During her time at NAFBI, she demonstrated her strong technical, analytical, and investigative skills by handling inbound and outbound calls, sending follow-up emails, and conducting outreach to drive participation for a nonprofit initiative. Additionally, her experience at OFA involved effective cold calling to sell short-term insurance and vehicle tracking devices, consistently achieving sales targets. At CCI TalkTalk, Sinothile excelled in resolving customer queries and managing retention efforts, further showcasing her capability as an active listener and critical thinker in high-stress situations. Fluent in both English and IsiZulu, she is an effective communicator capable of engaging diverse audiences.