Sisanda C.
Junior Training Manager
Open to offersNew to PlatformAbout
Sisanda C. is an accomplished Sales Consultant and Customer Service Professional based in Johannesburg, South Africa. With a robust career spanning sales, customer service, aviation, and tourism industries, Sisanda excels at forging strong customer relationships and understanding client needs. Her career includes roles such as Training Manager at LLIF Occupational Development, where she designs and implements training programs, and as a Shore Excursions Sales Consultant for MSC Cruises, promoting tours and experiences to international guests. Sisanda's role as a Cabin Crew Member for South African Airways involved providing premium customer service onboard. She also previously worked with Comair assisting with ticket sales and managing travel queries. Her expertise in upselling, communication, and negotiation supports her dedication to achieving sales targets and enhancing client satisfaction.
Experience
Training Manager
LLIF Occupational Development · 2024 — PresentAssessed training needs within the organization and identified skill gaps. Designed and implemented training programs and workshops, while facilitating learning sessions and coordinating training activities. Monitored the effectiveness of training and employee development, collaborating with stakeholders to align training initiatives with company goals.Shore Excursions Sales Consultant
MSC Cruises · 2022 — 2023Promoted and sold shore excursion packages to international guests onboard. Utilized sales and persuasion techniques to recommend tours, building rapport and providing personalized customer service. Managed bookings, payments, refunds, and customer queries while conducting onboard presentations and promotional activities.Project Liaison Officer
Lime Publications · 2022 — 2022Coordinated learnership and skills development programs, liaising with stakeholders, learners, and training providers. Managed project documentation and reporting, assisting with recruitment and various administrative processes.Cabin Crew
South African Airways · 2009 — 2022Provided exceptional customer service to local and international passengers while managing onboard hospitality and duty-free sales. Handled customer concerns with professionalism and efficiency in a fast-paced environment, demonstrating excellent communication and problem-solving skills.Customer Service & Ticket Sales Agent
Comair · 2008 — 2009Assisted customers with ticket sales, flight bookings, and travel-related inquiries. Processed payments, ticket changes, and refunds accurately while delivering excellent customer service amidst high customer volume, managing delays and cancellations professionally.
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