Siska
Mid-Level Partnership and Operations Manager
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Siska is a seasoned Partnership & Operation Professional with over 15 years of experience in strategic partnerships and marketing programs. Her role as the Governance and Internal Training Manager at Grab Indonesia saw her spearheading various initiatives, including the development of governance frameworks for Grabfood and GrabMart, and launching a national sales training program that boosted team performance. Siska managed comprehensive stakeholder communication and operational processes, ensuring zero critical audit findings. Previously as a Senior Sales Support Manager, she facilitated a seamless migration of the OVO Merchant app to the GrabMerchant platform, enhancing compliance and operational efficiency. At OVO Indonesia, she was instrumental in expanding the merchant ecosystem through major brand partnerships. Her tenure at The Body Shop focused on loyalty program optimization, while at Charles & Keith & Pedro Indonesia, she doubled VIP membership penetration and improved customer interaction. Her education in Public Relations from Universitas Budi Luhur underpins her ability to drive partnership and retention strategies successfully.
Experience
Governance and Internal Training Manager
Grab Indonesia · 2024 — 2025Developed three core teams: Governance, Budget Management, and Internal Merchant Training, creating a center of excellence. Architected and monitored a comprehensive governance framework for Grabfood processes, ensuring integrity throughout transactions. Managed updates of SOPs and successfully led annual audits without critical findings. Created a national sales training program for over 300 team members using various channels, contributing to improved sales performance. Executed strategic merchant training to enhance post-onboarding transactions. Managed the budget and performed monthly analyses to provide insights for optimizing operations. Led government relation projects to ensure compliance and maintain strategic partnerships. Launched the 'Putu Mayang' program, generating new revenue and enhancing merchant loyalty.Sr. Sales Support Manager
Grab Indonesia · 2018 — 2024Oversaw national administration for OVO Merchant, streamlining processes for operational efficiency. Managed the Onboarding & Verification Merchant team, enhancing productivity through targeted training and performance tracking. Directed the full-cycle onboarding from KYC/KYB verification to system integration, implementing data-driven workflows. Led the migration of the OVO Merchant app to the GrabMerchant app. Designed a unified portal for transaction monitoring and analytics, significantly reducing system redundancies. Ensured compliance with Bank of Indonesia regulations while acting as the audit liaison, achieving zero non-compliance findings. Collaborated with product and engineering teams for API integrations.Sales and Partnership Manager
OVO Indonesia · 2016 — 2018Secured partnerships with 30+ major brands to enhance OVO's merchant ecosystem, contributing to revenue growth. Drove initiatives for merchant enablement, promoting adoption of digital payment solutions and increasing transaction volume. Monitored partner performance and implemented tailored solutions. Collaborated with product, marketing, and operations teams to enhance merchant engagement and streamline onboarding. Managed the entire merchant integration lifecycle from negotiation to post-launch support, enhancing operational efficiency.Loyalty Program Specialist
The Body Shop Indonesia · 2014 — 2016Designed and executed loyalty communication programs and reward structures to boost customer engagement and retention. Managed execution of loyalty programs, including in-store and digital events, from planning to analysis. Analyzed loyalty KPIs and customer behavior to optimize program performance. Collaborated with various teams to align loyalty initiatives with business goals ensuring delivery.Customer Relation Department Head
Charles and Keith & Pedro Indonesia · 2012 — 2014Oversaw customer complaint management, ensuring compliance with service level agreements and maintaining high satisfaction. Enhanced brand interaction through social media engagement and promotional campaigns. Revamped the Member Drive Program, increasing VIP membership penetration and delivering exclusive events. Conducted performance reporting and analytics to customize campaigns for improved retention. Coordinated cross-functional CRM initiatives and mentored customer service teams.
Skills & Expertise
Education
- Bachelor's in Public RelationUniversitas Budi Luhur · 2006 — 2010