Sisonke M.
Mid-Level Software Testing Specialist
Open to offersNew to PlatformAbout
Sisonke M. is an experienced Software Test Analyst specializing in digital banking and financial technology. At Capitec Bank, Sisonke designed, wrote, and executed manual and automated test cases for mobile, internet, and USSD banking platforms, utilizing BrowserStack and Playwright for test coverage and automation. Sisonke also managed defects with Jira, coordinated releases, and produced QA reports to ensure stable, high-quality software. Previously at BankservAfrica, Sisonke focused on payment transaction monitoring using AWS CloudWatch and Grafana, managed PostgreSQL databases, performed data validation with SQL, and supported user acceptance testing for external banking clients. With additional experience in cloud support at Amazon AWS and network engineering at Dimension Data, Sisonke delivers expertise in financial systems, system reliability, and technical troubleshooting.
Experience
Software Test Analyst
CAPITEC BANK · 2024 — PresentCrafted, documented, and implemented both manual and automated test cases for Capitec's digital banking offerings, including Mobile App, Internet Banking, and USSD. Developed and maintained organized test cases within BrowserStack to ensure comprehensive coverage across various environments. Enhanced efficiency and shortened testing cycles through automation of regression test suites utilizing Playwright.Technical Analyst
BANKSERVAFRICA · 2023 — 2024Employed AWS CloudWatch and Grafana for monitoring and analyzing transaction activities in clearing and proxy systems. Managed and optimized PostgreSQL databases to ensure financial data integrity and retrieval efficiency. Conducted data analysis and reporting using Microsoft Excel, offering critical insights for informed decision-making. Executed SQL queries on AWS databases to facilitate smooth payment processing. Communicated regularly with client banks via email, addressing inquiries and concerns. Provided essential user and application support for uninterrupted payment transaction clearing. Worked with cross-functional teams to develop strategic solutions, optimizing operational efficiency and transaction flow. Ensured adherence to SLAs for timely incident resolution.Cloud Support Engineer (Contract)
AMAZON AWS · 2023 — 2023Oversaw client infrastructure to guarantee optimal performance and security. Identified and proactively mitigated issues to minimize downtime and disruption in client operations. Handled requests in accordance with established procedures, ensuring prompt and accurate resolution. Provided technical support via call or chat, assisting clients with technical concerns. Conducted maintenance activities to preserve system integrity and compliance. Produced clear documentation to facilitate knowledge sharing and participated in continuous learning to remain current with AWS updates.EMEA Network Engineer
DIMENSION DATA · 2021 — 2023Monitored infrastructure and systems for clients to ensure optimal security and performance. Proactively identified and addressed potential issues to limit downtime. Followed approved requests to ensure accurate and timely client service resolution. Offered support through phone or chat, guiding clients through technical issues. Implemented maintenance procedures to maintain system integrity. Reported incidents and escalated issues to the appropriate parties when necessary.Technical Support Representative
ALTRON BYTES · 2019 — 2021Delivered technical support in a fast-paced call center setting, assisting customers with FTTH service issues. Handled a high volume of incoming calls, troubleshooting technical problems effectively. Diagnosed faults and rectified technical issues with minimal disruption to customer services. Collaborated with internal teams and external providers to resolve network challenges. Provided customers with clear instructions and followed up to ensure resolution. Identified recurring issues, contributing to proactive measures to enhance service reliability.Technical Support Intern
ALTRON BYTES · 2018 — 2019Participated as an intern, gaining valuable exposure to technical support in a call center. Assisted with FTTH customer inquiries, providing basic troubleshooting and escalating more complex matters. Developed knowledge of FTTH technology and troubleshooting practices, contributing to efficient customer issue resolution.
Skills & Expertise
Education
- DIPLOMA IN INFORMATION TECHNOLOGInstitution not specified
- DIPLOMA IN SOFTWARE TESTINGInstitution not specified
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