Sithembiso
Mid-Level Retail Store Manager
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Sithembiso S. is an accomplished Store Manager with extensive experience in retail business management. Having graduated with a Bachelor's degree in Retail Business Management from Cape Peninsula University of Technology in 2021, Sithembiso has since leveraged his education in managing key operational activities at Click Group. In his current role, he ensures the achievement of the store's financial performance by driving strong sales and implementing effective stock and shrinkage management strategies. Sithembiso successfully maintains an inclusive and cohesive work environment by fostering team leadership and ensuring motivated, competent staff through effective leadership and problem-solving skills. His tenure includes managing large South African stores, such as Clicks V&A Waterfront, where he gained recognition for reducing shrinkage below benchmark levels. Previously, he was instrumental as a Team Manager at Young Chiefs Football Club, where he honed his communication and time management skills. His expertise extends to customer service excellence and proficiency in systems like SAP and MS Office Suite, making him a versatile leader in the retail sector.
Experience
Store Manager
Click Group · 2019 — PresentResponsible for achieving store financial performance metrics by driving sales. Managed all operational activities including stock management, expense control, and general housekeeping. Ensured team competence through effective selection and leadership. Fostered a high-performance business culture, enhancing employee affiliation and customer satisfaction. Promoted cooperation and integration between store operations, pharmacy, and clinic teams. Oversaw administrative responsibilities such as monitoring attendance and submitting reports to HR. Executed customer service initiatives and made corrective decisions as needed. Established strong working relationships with relevant stakeholders, ensured employee scheduling was managed effectively, and educated staff on customer trends and needs. Conducted daily sales meetings to identify sales improvement opportunities and maintained control over shrinkage and waste.Relieving Supervisor and Sale Consultant
Baby City Hyper · 2013 — 2019Delivered excellent customer service while managing stock receipts and addressing customer queries. Assembled and demonstrated products to customers. Coordinated staff lunches and breaks, trained new staff members, and maintained cleanliness across all store departments.
Skills & Expertise
Education
- Bachelor’s degree – Retail business managementCape Peninsula University of Technology · — — 2021
- National Diploma - Retail business managementCape Peninsula University of Technology · — — 2018
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