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Siti R. — Senior Student Care Operations Compliance Manager from Singapore

Siti R.

Senior Student Care Operations Compliance Manager

Singapore 6+ years
Open to offersNew to Platform
Languages
English
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About

Siti R. is an accomplished Senior Student Care Operations & Compliance Leader with over a decade of experience overseeing expansive student care operations in Singapore. She has expertly managed the intricate details across multiple centres—up to eight simultaneously—demonstrating remarkable leadership in regulatory compliance and audit excellence with consistent "A" ratings in MSF audits. Her career includes notable tenures as Cluster Head at Commit Learning Schoolhouse, Operations Manager at QSF The-Enablers Pte Ltd, and SCC Director at Graceland Education Holdings Pte Ltd. With a foundation in operations and teaching from roles at Pro-Teach Schoolcare and the Ministry of Education, Siti has successfully driven start-ups, stabilisation, and operational turnarounds, significantly improving student retention by 25%. Her adeptness in SOP governance, staff recruitment, and stakeholder engagement has been pivotal in enhancing service quality and compliance across the student care sector.

Experience

  • Cluster Head

    Commit Learning Schoolhouse · 2024 — 2025
    Directed operations for multiple centres, maintaining adherence to MSF regulations, SCFA requirements, and QS2 audit standards. Managed all aspects of compliance including audit preparation, regulatory submissions, and risk management. Supervised staff across centres, focusing on recruitment, training, performance evaluation, and discipline.

  • Operations Manager

    QSF The-Enablers Pte Ltd · 2023 — Present
    Oversaw operational management, ensuring compliance with MSF and SCFA standards. Coordinated student enrolment, managed records, and monitored fee collection and reporting processes. Enhanced operational stability through centre transitions and start-up initiatives.

  • Cluster Manager

    Self Help Groups · 2021 — 2022
    Facilitated the management of several centres while ensuring compliance with safety, SOP, and regulatory standards. Acted as the primary contact between schools, parents, and external agencies, fostering stakeholder relationships.

  • SCC Director

    Graceland Education Holdings Pte Ltd · 2018 — 2019
    Led operations across various centres, focusing on programme and staff compliance. Handled HR functions, encompassing hiring, deployment, and performance management. Managed billing and SCFA subsidy applications while ensuring audit readiness.

  • Vice-Head, Student Care Division

    Zenitant Pte Ltd · 2015 — 2018
    Supported the expansion of centres from one to eight, ensuring operational consistency across locations. Supervised Centre Heads and facilitated staff training and performance accountability.

  • Branch Supervisor

    Pro-Teach Schoolcare · 2012 — 2014
    Oversaw operational activities within the branch, contributing to performance initiatives and parent engagement.

  • Student Care Teacher

    Pro-Teach Schoolcare · 2010 — 2011
    Engaged in teaching activities and supported student care initiatives, fostering a nurturing learning environment.

  • Contract Teacher

    Ministry of Education · 2008 — 2009
    Conducted educational sessions, focusing on curriculum delivery and student performance.

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