Sittienor J.

Sittienor J., known as Jam, is a Customer Experience Expert with over a decade of experience in customer service, sales, and support for global brands. She has seamlessly transitioned into virtual assistance, showcasing strong digital skills and excellent communication abilities in both English and Filipino. Her career highlights include roles such as Collection Agent at FedEx Office via iQor Philippines, where she maintained data integrity and resolved billing issues proactively, and Direct Sales Representative at Brightspeed with VXI Global Solutions, where she consistently met sales targets and managed client engagement effectively. As a Fraud Analyst at Concentrix, Jam investigated fraud cases, recommending system improvements to thwart recurring patterns. Her proficiency in digital fluency and focused execution ensures efficient priority management, critical thinking in resolving client concerns, and an autonomous work ethic suitable for fast-paced environments. She holds a Bachelor of Arts in International Relations from Mindanao State University.