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Sivapriya M. — Junior Customer Service Supervisor from Malaysia

Sivapriya M.

Junior Customer Service Supervisor

Malaysia Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Sivapriya M. is a dedicated professional with over a year of experience as a Supervisor in various industries. At Rex Food Company, she excelled in managing daily operations and guiding teams, a role she also filled at Manik & Suntha Enterprise and FuHouse Restaurant. Her experience spans building painting and Indah Water services, showcasing her versatility and problem-solving skills. Skilled in developing operational procedures and policies, Sivapriya ensures efficient workflows and customer satisfaction. Her leadership efforts include managing a team of ten customer service representatives in high-volume call centers and establishing positive relationships with customers and vendors. Currently pursuing a Diploma in TESL at MSU College Penang, she is developing strong communication and teaching abilities. Additionally, she is proficient in using AI tools, Canva, and telecommunications, contributing to productivity and learning.

Experience

  • SUPERVISOR

    FuHouse Restaurant · 2024 — 2025
    Directed a team of 10 customer service representatives in a high volume call center. Developed operational procedures and policies to ensure efficient workflow and enhance customer satisfaction. Established and nurtured positive relationships with external customers and vendors.
  • supervisor

    MANIK & SUNTHA ENTERPRISE · 2023 — 2024
    Implemented operational procedures and policies to enhance workflow and maintain customer satisfaction. Cultivated and upheld positive relationships with external customers and vendors. Oversaw a team of 10 customer service representatives within a high-volume call center.
  • Supervisor

    Rex Canning Co Sdn Bhd · 2022 — 2023
    Established and maintained positive relationships with external customers and vendors. Developed and implemented operational procedures and policies to ensure efficient workflow and customer satisfaction. Managed a team of 10 customer service representatives in a high volume call center.

Skills & Expertise

Education

  • Diploma in TESL
    MSU COLLEGE PENANG · 2023 — 2025
  • SPM
    SMK JAWI · 2016 — 2021

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