Sofia G.
Mid-Level Customer Service Representative
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About
Sofia G. is an experienced Customer Service Virtual Assistant known for her adeptness in resolving customer concerns and delivering exceptional service across healthcare course support. At CPR Cart LLC, USA, she excelled as a Customer Service Representative, managing customer interactions through voice, chat, and email. Sofia provided technical troubleshooting and handled inquiries about registration, scheduling, and order tracking. Her proficiency extends to using Microsoft Office and Google Workspace, enhancing her capability to maintain accurate records and communications. With a typing speed of 40 words per minute, her efficiency in data entry is notable. Sofia's excellent written and verbal communication skills, combined with her technical prowess, make her a valuable asset in any customer-focused environment.
Experience
Customer Service Representative
CPR Cart LLC, USASpecialized in delivering customer support for healthcare courses. Assisted customers with registrations, inquiries, rescheduling, and troubleshooting technical issues. Responded to inquiries primarily through voice calls, as well as chats and emails. Managed tracking of orders, online and onsite skill assessments, entry instructions, and eCard updates using Google Sheets. Ensured a friendly and professional service while consistently upholding performance quality.
Skills & Expertise
Education
- Customer Service RepresentativeSt. Vincent de Ferrer College of Camarin · 2024 — 2026
- High School DiplomaBauan Technical Intergrated High School · 2013 — 2020
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