Sofia M.
Junior Virtual Administrative Assistant
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About
Sofia M. B. is a seasoned Executive Virtual Assistant with a demonstrated ability to enhance business operations through comprehensive administrative and operational support. Based in Cebu City, Philippines, she brings over two years of experience spanning virtual assistance, food service operations, and content production environments. Sofia excels in email and calendar management, ensuring seamless daily operations, and boasts proficiency in bookkeeping using Xero and Plooto for invoicing and financial administration. Her role as a Virtual Administrative Assistant involved coordinating project workflows, conducting quality assurance for content, and leveraging AI tools like ChatGPT to improve productivity. Additionally, Sofia has hands-on experience in social media management and content production, contributing significantly to digital content operations. Her technical proficiency extends across various tools, including Notion, Asana, Google Workspace, Microsoft Office, and more, aiding her in maintaining organized digital systems and enhancing workflow efficiency in both remote and onsite settings.
Experience
Virtual Administrative Assistant
Blurb · 2024 — 2025Provided comprehensive administrative support by managing email correspondence and maintaining efficient daily operations. Executed financial administration tasks such as invoicing and payment follow-ups using Xero and Plooto, ensuring accuracy in record-keeping. Performed quality assurance on music videos and audio tracks to verify proper labeling and readiness for release. Organized and coordinated project workflows through Notion and Asana, enhancing task visibility for timely completion. Facilitated communication with team members via Slack, Telegram, and Gmail to ensure updates were clearly disseminated in a remote work setting. Managed digital files effectively using Google Drive and Dropbox to maintain organized documentation. Employed AI tools like ChatGPT and Google Gemini to enhance productivity in content-related tasks.Barista
Tom N Toms Coffee · 2024 — 2025Provided exceptional customer service in a busy café, handling over 50 customer interactions daily with efficiency and professionalism. Prepared and served beverages using standard equipment to ensure consistent quality. Processed customer orders and payments with precision through POS systems and cash registers, minimizing transaction errors. Worked collaboratively with a team of 6–10 staff members to streamline operations and improve service efficiency. Communicated daily task updates using Microsoft Teams, Viber, and WhatsApp to facilitate smooth shift operations. Monitored order flow via display systems to reduce wait times during peak service periods.Food Service Worker
McDonald’s (Golden Arches Development Corporation) · 2022 — 2023Delivered prompt and friendly service in a high-volume environment, assisting 100–200 customers daily with order taking and payment processing. Managed front-end operations effectively using POS systems and cash registers for timely transaction handling. Resolved customer inquiries and concerns swiftly, enhancing communication and problem-solving capabilities. Coordinated shift tasks to maintain organizational efficiency and consistent service levels. Collaborated with team members via Viber and WhatsApp, ensuring seamless coordination during shifts. Utilized order display systems to manage and track orders effectively, improving overall workflow.
Skills & Expertise
Education
- Nursing EducationUniversity of Southern Philippines Foundation