Sohail A.
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About
Sohail A. is an experienced Customer Sales Executive and Customer Relationship Officer with a background in the telecom and digital banking industries. At Roots Telecommunication in Abbottabad, Sohail A. contributed to sales operations, promoted home improvement products and services, and managed customer satisfaction from January 2025 to June 2025. Moving to Abacus Consulting, Sohail A. supported JazzCash Digital Bank as a Customer Relationship Officer, where responsibilities included handling customer queries, providing support for digital banking services, and ensuring a seamless customer experience. His proven expertise encompasses customer service, complaint handling, and data entry, enhanced by advanced proficiency in Pashto, English, and Urdu. Sohail A. is currently completing a BS in English Linguistics and Literature, further strengthening communication within diverse business environments.
Experience
Customer Relationship Officer
Abacus Consulting · 2025 — 2026Handled customer queries at Abacus Consulting, provided support for digital banking services with JazzCash Digital Bank, and contributed to a smooth customer experience.Customer Sales Executive
Roots Telecommunication · 2025 — 2025Assisted customers at Roots Telecommunication by handling sales, promoting home improvement products and services, and ensuring customer satisfaction.
Skills & Expertise
Education
- BS in English Liguistics and LiteratureGPGC No. 1 Abbottabad · 2021 — 2025
- F.Sc (Pre-Medical)GHSS NO. 3 Mingora Swat · 2019 — 2021
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