Sohail S.
Mid-Level Customer Service Associate
Open to offersNew to PlatformAbout
Sohail S. is an accomplished Senior Customer Service Associate skilled in providing exemplary client support and ensuring customer satisfaction in the high-demand healthcare sector. With a proven track record at Teleperformance, he skillfully manages 40–50 orders, 20–30 emails, and 10–20 calls daily, consistently maintaining accurate CRM documentation and meeting service quality standards. Sohail excels in order validation, performing 30–40 internal web corrections each shift, and coordinates effectively with multiple departments to ensure timely order fulfillment. His expertise includes CRM Handling (Oracle), Email & Ticket Support, and adherence to Service Level Agreements (SLA), with a relentless focus on customer satisfaction. Having also served as an HR Operations Onboarding Specialist at Insignia Consultancy Solutions, he facilitated seamless onboarding for new employees. Sohail holds a Bachelor of Commerce from SPDT College, Mumbai, and is adept at leveraging Microsoft Excel for data analysis and reporting.
Experience
Senior Customer Service Associate
Teleperformance · 2025 — PresentProcessed customer orders with high accuracy, managing an average of 40–50 orders per shift. Handled daily inquiries through 20–30 customer emails and conducted 10–20 inbound and outbound calls, maintaining an average handling time below 5 minutes. Conducted 30–40 internal web corrections and order updates within the system. Ensured detailed documentation and updated CRM records for transactions. Collaborated with internal teams to address order discrepancies and delivery issues while adhering to service level agreements (SLA) and quality standards.HR operations – Onboarding Specialist
Insiginia Consultancy Solutions · 2024 — 2025Provided onboarding assistance and facilitated orientation communication for newly hired employees. Guided new staff on documentation and company procedures, addressing their queries while coordinating with other departments to ensure a smooth onboarding process. Maintained accurate records of the onboarding process, ensuring timely completion of all necessary paperwork and materials.
Skills & Expertise
Education
- Bachelor of CommerceSPDT college · — — 2019
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