Solomon A.

Oversaw all aspects of virtual enrollment, underwriting, and administrative processes, including evaluation of risks, approval of policies, and maintenance of digital records to support onboarding and regulatory compliance in a remote environment. Acted as the central virtual contact for staff and cross-functional teams, supporting communication and issue resolution for distributed collaboration. Managed digital financial operations such as transaction posting, reconciliations, payroll, budgeting, expense tracking, and revenue analysis, and prepared reports for executive use. Identified and addressed operational inefficiencies by applying digital automation and resource-allocation methods to improve productivity for remote teams. Provided client service through digital channels, handling provider changes, policy reinstatements, inquiries, and escalations to ensure satisfaction. Coordinated daily operations using digital workflows and documentation systems, issued invoices, receipts, and medical certificates, and generated data-driven utilization reports. Mentored and trained remote team members while delivering cross-functional support to facilitate ongoing improvement.

Developed and maintained virtual enrollment processes, ensuring accuracy in digital scheduling, files, and databases for remote client onboarding. Managed digital communications across calls, email, and platforms; addressed client requests, reinstatements, and hospital changes. Supported senior executives by organizing virtual meetings and participating in the preparation of reports, contracts, and proposals. Generated digital invoices, receipts, and certificates while analyzing utilization data to produce reports that informed resource allocation.

Compiled digital financial reports covering expenditures, income, and budgets to support remote financial oversight. Executed USD currency exchanges and transactions with a focus on digital regulatory compliance. Submitted financial documents to the Central Bank of Nigeria via digital channels, facilitating regulatory audits. Maintained confidential digital filing systems and organized electronic records for efficient access. Assisted with digital preparation of contracts and trade-related documents to enhance operational support.