Solomon O.
Mid-Level B2B Customer Support & PPC Specialist
Open to offersNew to PlatformAbout
Solomon O. is an experienced B2B Customer Support Representative and PPC & Social Media Ads Specialist with a robust background in business client support, IT systems management, and digital advertising. Having managed IT operations and technical support for business clients at Technoglobal Solutions and Modern Business Machines Ltd, Solomon provided technology-driven solutions and ensured SLA compliance across corporate environments. He has implemented and optimized social media advertising and Pay-Per-Click (PPC) campaign management for small businesses, utilizing platforms like Facebook, Instagram, LinkedIn, and Google Ads. Proficient in CRM & ticketing systems including Salesforce, HubSpot, and Zendesk, Solomon combines expertise in campaign performance monitoring, data analysis, and account management. His work spans education, business technology, hospitality, and freelance digital marketing projects, supporting clients remotely and on-site while delivering measurable results through technical troubleshooting and strategic advertising.
Experience
Digital Marketing & PPC Experience
Project-Based / Freelance · 2021 — PresentPlanned and executed social media advertising campaigns on platforms such as Facebook, Instagram, and LinkedIn. Managed Pay-Per-Click (PPC) advertising initiatives using Google Ads to improve traffic and generate leads. Conducted audience targeting, keyword research, ad copy optimization, and budget oversight. Monitored performance metrics, optimizing campaigns for better returns on investment while aiding small businesses and entrepreneurs in enhancing online visibility.Mathematics & Physics Teacher
Zina Academy · 2019 — 2020Provided structured instruction leveraging clear communication and problem-solving skills, which are crucial in customer support and client interactions. Employed data-driven assessment techniques to monitor progress, aligning with practices in performance tracking for digital campaigns. Offered personalized guidance that emphasizes patience and attentiveness required for successful client management.Mathematics & Physics Teacher
Modern Achievers High School · 2013 — 2018Developed and delivered instructional materials while cultivating skills in training and responsiveness related to customer onboarding and support functions. Maintained comprehensive records and reports that reflect CRM documentation and client tracking requirements.IT Systems Support Manager
Technoglobal Solutions · 2004 — 2013Oversaw IT support operations for business clients, ensuring issues were resolved promptly and in compliance with service level agreements. Served as the main contact for clients, managing cases from initial intake through to resolution. Assisted clients with technology-driven solutions, establishing a base for digital platforms and online systems while providing advisory support on digital tools and analytics.Engineering Manager
Modern Business Machines Ltd · 2000 — 2003Led technical support teams providing services to corporate clients, implementing improvements focused on customer satisfaction and service efficacy. Coordinated across teams, a skill transferable to environments involving marketing, advertising, and account management.Senior Computer Engineer
Modern Business Machines Ltd · 1998 — 2000Provided technical support related to hardware, software, and networks for corporate customers. Engaged directly with clients to identify and resolve technical challenges, fostering long-term trust.EDP Officer / Network Administrator
Excellence Hotel & Conference Centre · 1996 — 1998Managed data processing systems while ensuring the reliability of network services. Delivered responsive support to internal users, enhancing service excellence and operational effectiveness.
Skills & Expertise
Education
- M.Sc. Managerial PsychologyUniversity of Ibadan, Nigeria · 2001 — 2003
- B.Sc. (Hons) PhysicsUniversity of Ibadan, Nigeria · 1988 — 1992
- West African School CertificateCommunity Grammar School, Ogun State · 1982 — 1987
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