Soltan H.
Senior Humanitarian ICT Specialist
Open to offersNew to PlatformAbout
Soltan H. is an experienced ICT Specialist with more than a decade managing IT infrastructure, cybersecurity, and digital transformation projects in the humanitarian and NGO sectors, notably at the ICRC and Oxfam GB. Based in Baku, he has supported mission-critical ICT operations and resilient service delivery in complex environments, overseeing IT infrastructure management, cybersecurity, and cloud solutions across field and headquarters locations. Soltan H. has led teams implementing satellite, VHF radio, and VoIP communications, administered training for end users, documented technical standards, and ensured compliance with global ICT policies. His expertise extends to youth empowerment and digital inclusion projects in Azerbaijan with Youth for Development Public Union, where he managed partnerships, budgets, and program evaluations to facilitate community capacity building and social impact.
Experience
ICT Specialist
ICRC, International Committee of the Red Cross · 2014 — 2025Provided technical support as the main contact for ICT service requests, resolving incidents according to SLA standards and prioritizing escalations to limit operational disruption. Performed regular maintenance and quality checks on ICT infrastructure, maintained accurate and current ICT inventory records, and ensured continuous adherence to both global and country-level ICT policies. Delivered Level 1 user support, conducted user training on workplace and digital workplace services, and handled technical documentation for IT equipment. Managed ICT projects through documentation and on-time delivery, coordinated with suppliers under established procedures, and operated satellite, VHF radio, and VoIP communication systems.MEEECIS Regional Officer (Middle East, Eastern Europe, and Commonwealth of Independent States)
OXFAM GB, Oxfam Great Britain · 2010 — 2014Handled IT services as the first point of contact, overseeing request triage and incident resolution in alignment with SLA objectives and user needs. Addressed hardware and software issues through first-line technical support and maintained local area networks, email, and internet systems for reliability. Administered network performance, supporting VSAT equipment, routers, switches, and wireless networks, while also managing system installations, routine upkeep, and antivirus updates. Facilitated staff training in ICT tools, provided onboarding for new users, and supported field offices remotely and on-site. Contributed to ICT policy development and implementation ensuring organizational consistency.Project Coordinator
Youth for Development Public Union in Azerbaijan · 2008 — 2011Coordinated and managed youth projects in the ARAN region, with oversight of budgets, program evaluation, and training initiatives aimed at disadvantaged youth. Led stakeholder and partnership engagement with NGOs, government bodies, and donors, and was responsible for monitoring, reporting, and developing programs focused on youth employability and civic participation.IT Specialist
Youth for Development Public Union in Azerbaijan · 2004 — 2008Oversaw IT infrastructure management, provided technology support to staff, and delivered training in digital literacy. Developed online platforms and implemented data security measures for the organization.
Skills & Expertise
Education
- High School DiplomaMingachevir State University (Azerbaijan) · — — 2009
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Soltan H. to a job.
Sign in as an employer