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Somayya H. — Senior IT Operations Manager from South Africa

Somayya H.

Senior IT Operations Manager

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Somayya H., a seasoned IT professional with over 18 years of experience, serves as the Group Head of IT at aYo Holdings SA. She leads multi-country IT operations across Africa in the telecommunications, insurance, and fintech sectors, demonstrating expertise in core DevOps, SecOps technologies, and platforms like VMware, Citrix, and SharePoint. Somayya has successfully directed digital transformation initiatives that improved delivery by 85%. Her track record also includes leading complex IT projects, such as cloud migrations and service desk automation, resulting in significant operational improvements. In her prior roles at BMW and EDCON, she managed audit controls, IT transitions, and governance risk compliance, focusing on enhancing technology services across multiple industries, including legal, financial services, and retail. Somayya excels in stakeholder engagement, vendor management, and driving business change through agile frameworks and IT governance. Her educational background in Business Administration and certifications in ITIL, COBIT, and SAFE underscore her strategic approach to IT operations management.

Experience

  • Group Head IT Delivery and Operations

    aYo Holdings SA · 2022 — Present
    Directed roadmap prioritization with partners and vendors for digital channels across mobile and web platforms. Managed the delivery of complex projects between Sanlam and MTN/MoMo fintech solutions, ensuring partner risks were mitigated. Led the implementation of project dashboards, Gantt timelines, risk indicators, and trend analysis. Engaged with product teams to enforce benchmarking outcomes for major projects. Oversaw migration projects of complex PAS systems into cloud environments. Facilitated smooth transitions of services with training and end-to-end UAT sessions. Engaged stakeholders through daily working sessions to address issues and BI-Weekly operational stand-ups to align delivery and operational risks.

  • Management consultant

    BMW · 2021 — 2021
    Conducted the Group IT audit for the year 2021, providing timely recommendations for control adherence in IT Operations. Managed relationships with vendors and oversaw audit control management practices based on COBIT and ISO 27001.

  • IT Transition Lead

    EDCON IT · 2020 — 2021
    Managed the transition of end-user and VIP services to new companies, maintaining all facets of the Information Technology department. Controlled the technology asset registers during the transition process and ensured secure offboarding of IT equipment.

  • Technology Executive

    EDCON IT · 2018 — 2020
    Oversaw governance risk and compliance, operations management, end-user support, and client services. Stabilized production user applications to meet service levels and enforced monitoring of technology areas. Led the establishment of an incident response team to ensure a rapid response to issues.

  • Executive Service Governance & Compliance

    EDCON IT · 2017 — 2019
    Managed governance risk and compliance initiatives within the IT department. Led efforts to enforce policies and guidelines for technology control objectives while overseeing service performance management.

  • Head Release, Compliance & Governance

    Standard Bank of South Africa · 2014 — 2017
    Led release management and compliance initiatives, driving governance processes within the IT department. Enforced service compliance according to bank standards.

  • IT Release Management, Process and Governance Manager

    Standard Bank of South Africa – Group Technology · 2012 — 2014
    Managed IT release management processes and governance. Ensured compliance with operational standards within the technology framework.

  • Change and Infrastructure Manager

    Standard Bank of South Africa - Group Test Environments · 2009 — 2011
    Oversaw change management processes related to infrastructure within testing environments, ensuring compliance with standard practices.

  • Change Manager

    First Rand Bank · 2007 — 2008
    Led change management initiatives, focusing on adherence to compliance and operational standards.

  • Change Administrator

    Standard Bank of South Africa - Group Test Environments · 2005 — 2007
    Administered change management processes within the testing environments to ensure effective communication and documentation of changes.

  • Operational Administrator

    Standard Bank of South Africa – Transactional Services · 2001 — 2004
    Executed operational administration tasks within transactional services, focusing on enhancing efficiency and support.

  • Administrator

    Furniture City · 2000 — 2001
    Managed administrative responsibilities within the company, supporting operational functions.

  • Sales

    Legal Wise · 1999 — 2000
    Engaged in sales activities, focusing on customer service and transaction management.

Skills & Expertise

Cybersecurity SpecialistIT and Networking

Education

  • N5 in Human Resource Management
    Randfontein Technical College · 1999 — 1999
  • Matric
    Ahmed Timol Secondary School · 1998 — 1998
  • Business Administration Degree
    Milpark Education

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