Post a Job Free
74 viewsTalent
Sonal S. — Mid-Level Automotive Quality Manager from India

Sonal S.

Mid-Level Automotive Quality Manager

India 6+ years
Open to offersNew to Platform
Languages
EnglishHindi
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Sign in as an employer to view portfolio files

About

Sonal S. is an experienced professional in the automotive and customer support industries, currently serving as Chief Quality Manager at Auric Motors Pvt Ltd. Since March 2023, Sonal has been instrumental in developing and implementing standard operating procedures, investigating customer complaints, and leading continuous improvement initiatives focused on product quality. With a background that includes operational leadership at KFL Associate (Atul Auto Ltd.), Sonal has coordinated cross-departmental functions, managed staffing, and optimized daily workflows for enhanced operational efficiency. Earlier roles at Teleperformance and DSK Benelli involved technical issue resolution and extensive customer care responsibilities. Sonal holds a B.Com from Suresh Gyan Vihar University and demonstrates expertise in quality management systems, customer service, and team training across diverse automotive and technical support environments.

Experience

  • Chief Quality Manager

    Auric Motors Pvt Ltd · 2023 — Present
    Developed standard operating procedures for quality control policies and investigated customer complaints to devise effective resolutions. Led best practices for continuous improvement initiatives across all departments and implemented quality management systems for compliance with customer requirements. Conducted employee training on quality assurance processes and analyzed customer feedback to pinpoint areas needing improvement. Ensured the timely execution of corrective actions for identified discrepancies and managed customer complaints for quick resolution.

  • Operations Manager

    KFL Associate (Atul Auto Ltd.) · 2019 — 2023
    Oversaw the efficiency of processes and enhanced team performance while ensuring high-quality customer service. Worked alongside management on strategic planning efforts and coordinated with various departments including sales, marketing, finance, and human resources. Handled staffing through recruitment, onboarding, and training processes, and supervised the daily workflow of employees to maintain productivity and quality standards. Established strong vendor relationships for negotiating prices and securing production materials.

  • Technical Support Executive

    Teleperformance Mansarover, Jaipur · 2016 — 2018
    Provided remote technical support by investigating system errors using remote access tools. Maintained a repository of knowledge base articles to assist customers in resolving common issues independently. Addressed technical queries regarding product features, installation, and software configurations. Assisted customers with network connectivity troubleshooting and performed routine system maintenance tasks like disk clean-ups and virus scans.

  • Customer Care Executive

    DSK Benelli · 2014 — 2016
    Managed telemarketing queries for both inbound and outbound calls, along with handling customer service inquiries. Processed customer concerns related to service and sales, and collected pre-sales and post-sales feedback. Monitored all aspects of the delivery process, including billing and insurance, and generated daily sales reports for the head office. Maintained registration files and managed claims and refunds for bonuses extended to customers.

Interested in this professional?

Sign in as an employer to save this profile or invite Sonal S. to a job.

Sign in as an employer