Sonia S.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Sonia S. is an experienced Customer Care Representative proficient in managing customer interactions and data management tasks. Her professional journey includes roles at Jubilee Life Insurance and Worldke, where she excelled in communication and data management, adapting swiftly to new technology. As a Data Entry Operator at Worldke, she utilized advanced Excel skills for report production and handled coupon voucher inputs. Her role as a News Anchor at 81 News TV further honed her adaptability and technological proficiency. Additionally, her experience as a Call Center Customer Service Representative at Foresight Research Pvt. Ltd involved adhering to company policies to achieve call-time and quality benchmarks, while also boosting team efficiency through productivity monitoring. Sonia holds a Bachelor's in Arts from BAMM PECHS Govt College for Women. She possesses advanced proficiency in Microsoft Excel and Gmail, and is fluent in Urdu, English, and Punjabi.
Why hire me
I am creative and skilled in video editing, with experience making engaging gaming content and polished visuals for social platforms. My gaming experience has sharpened focus, adaptability, and problem‑solving, while editing shows my creativity and technical accuracy. Employers can rely on me to deliver high‑quality, engaging digital work.
Experience
Customer Care Representative
Jubilee Life Insurance · 2024 — PresentHandled customer inquiries and provided assistance in insurance-related matters.Data Entry Operator
Worldke · 2018 — 2019Produced monthly reports utilizing advanced Excel spreadsheet functions and added coupons and descriptions.News Anchor
81 News TV · 2018 — 2019Performed daily newscasts while quickly adapting to new technology and software applications.Call Center Customer Service Representative
Foresight Research Pvt. Ltd · 2016 — 2017Adhered to company policies and scripts to meet call-time and quality standards, while monitoring team member productivity and providing feedback.
Skills & Expertise
Education
- Bachelor's in ArtsBAMM PECHS Govt College for Women · 2014 — 2020
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