Sonia M.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Sonia M. is a dedicated Virtual Assistant specializing in administrative support and client relations, with a background in HR administration and customer engagement. Based in Port Harcourt, Nigeria, she is adept at structuring communications, managing records, and scheduling for remote operations. During her tenure as a Human Resources Assistant at Joeny Holdings Limited from 2022 to 2024, Sonia coordinated recruitment, onboarding, and managed HR records—a role that honed her skills in handling employee files and payroll. In 2025, she enhanced customer interactions as a Customer Care Representative at Rafann Furniture and Electronics, where she managed client communications via various channels, increasing client visit rates. With expertise in tools like Google Workspace, Microsoft Office, and Slack, Sonia excels in email drafting, inbox management, and backend business support for smooth organizational operations.
Experience
Customer Care Representative
Rafann Furniture and Electronics · 2025 — PresentOversaw outbound communication with clients through calls, SMS, and WhatsApp. Implemented follow-up sequences to enhance visit rates and retention. Maintained a professional and warm tone in all interactions with clients.Human Resources Assistant
Joeny Holdings Limited · 2022 — 2024Coordinated the recruitment process, onboarding, and training of staff. Managed HR records, employee files, and payroll administration. Drafted various communications, including memos and reports, for the HR department. Supported appraisal cycles and facilitated communications across departments. Ensured daily operations remained organized and on schedule.
Skills & Expertise
Education
- B.Tech Electrical Engineering (Power Option)Rivers State University · 2018 — 2024
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