Sophia A.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Sophia A. is an experienced Market Research Data Collector and Customer Service Representative with a Bachelor of Science in Information Technology from Phinma Cagayna de Oro College. Her career includes a variety of roles that highlight her expertise in data collection, customer support, and technical skill proficiency. At Ubiquity Global Inc., Sophia provided professional support for financial account inquiries, handling billing disputes with accuracy and confidentiality. She was adept at coordinating with internal teams to resolve complex issues. Her tenure at Virtual Workforce Professionals involved conducting outbound cold calls to promote IT services, where she effectively managed customer support tickets related to loan applications. Previously, at Concentrix, she managed payment processing, appointment scheduling, and service coordination to maintain high customer satisfaction. Sophia possesses a strong command of Google Workspace, Microsoft Office, and customer service tools like Zendesk and Talkdesk, making her a valuable asset in any administrative and customer service role.
Experience
Telephone Interviewer / Data Collection
null · 2026 — PresentConducted surveys and gathered accurate respondent information, opinions, and feedback for market research companies while adhering to project guidelines and maintaining professionalism, confidentiality, and high accuracy.Customer Service Representative (Voice)
Ubiquity Global Inc. · 2024 — 2025Provided customer support by addressing financial account inquiries, including account balances and transaction history. Handled billing disputes by verifying information, documenting cases, and guiding customers through the resolution process, ensuring compliance with company policies and maintaining accuracy and confidentiality.Cold Caller
Virtual Workforce Professionals · 2023 — 2024Conducted outbound cold calls to promote and sell IT services to prospective clients. Managed customer support tickets by assisting clients during the loan application process, ensuring timely resolution and providing accurate information about loan terms and requirements.Success Assistant
Funnelytics · 2022 — 2022Created and maintained accurate client databases, ensuring completeness and organization of all required information for project execution. Managed client group chats to communicate project updates, schedule changes, and meeting announcements, facilitating clear coordination.Customer Service Representative
Concentrix · 2021 — 2022Assisted clients with payment processing and scheduled appointments, ensuring they were confirmed and completed on time. Provided support to clients and handyman professionals on inquiries related to scheduling and payments, proactively resolving conflicts to ensure customer satisfaction.Receptionist
Silvergadgetech · 2019 — 2021Worked with technicians to assist customers with gadget repair inquiries, clearly explaining repair findings and suggested replacement parts. Recommended and upsold repair services and accessories, focusing on delivering excellent customer service and providing practical solutions.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyPhinma Cagayna de Oro College
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