Sophia M.

Sophia M. is an accomplished Administrative Manager and Digital Marketing VA with a background in accountancy, business, and management. She has a solid track record in the hospitality and digital media industries, having provided specialized support at Alorica in Davao City, where she managed over 60 inbound calls per shift for international hotel bookings and drove an 18% increase in upsell revenue through promoting room upgrades and credit card programs. Sophia further enhanced guest satisfaction by cross-selling hotel amenities, event tickets, and resort packages. In her role as an Auditor / Marketplace Listing Specialist at Maximize My Media, she audited car dealership listings for accuracy and compliance, conducted weekly pricing reviews, and ensured quality through team coordination. Her expertise encompasses customer service, CRM systems, and content creation, effectively supporting businesses with digital tools and campaign execution.