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Sophia S. — Mid-Level Remote Customer Service Representative from United States

Sophia S.

Mid-Level Remote Customer Service Representative

United States 3-6 years
Open to offersNew to Platform
Languages
English
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About

Sophia S., based in Orange, NJ, is a dedicated Remote Customer Service Representative with a strong track record in managing high volumes of customer interactions efficiently and effectively. With a professional history that includes working for Amazon, she has achieved a 95% customer satisfaction rate by utilizing her strong skills in CRM systems like Salesforce and Zendesk. Sophia's capacity to resolve issues and improve team performance is evident from her experience in leading training sessions that enhanced overall team productivity by 15%. Her career also includes roles as a Security Guard for Securitas Security Services, where she monitored facility grounds, reducing security incidents by 30%, and identified theft attempts. Additionally, she served as an Assistant Project Coordinator at Newark Renaissance House, adhering to strict safety protocols and improving waste management operations. Sophia's background in diverse roles highlights her adaptability and commitment to excellence, supported by her education in Accounting and Business Management from Essex County College, where she was on the Dean's List.

Experience

  • Remote Customer Service Representative

    Amazon · 2022 — 2023
    Managed daily customer inquiries exceeding 100, providing effective communication and problem-solving to maintain a high satisfaction rate.

  • Security Guard

    Securitas Security Services USA, Inc. · 2016 — 2020
    Oversaw and secured the facility grounds while preventing unauthorized activities and conducting routine surveillance.

  • Sanitation Worker

    City of Newark Division of Sanitation · 2018 — 2018
    Managed waste collection routes effectively while documenting activities to comply with regulations.

  • Assistant Project Coordinator

    Newark Renaissance House · 2016 — 2017
    Operated sanitation vehicles, ensuring waste was removed safely, and adhered to safety guidelines while handling materials.

  • Security Officer

    S.A.F.E. Management at Ford Field · 2014 — 2015
    Performed regular patrols and monitored surveillance systems to enhance site security, responding to incidents and managing access points.

  • Cashier

    Taco Bell · 2010 — Present
    Handled various payment types and assisted customers with inquiries, collaborating with team members to manage checkout efficiency during peak hours.

Skills & Expertise

Creative DesignerCustomer ServiceCall CenterCustomer Service Representative

Education

  • Accounting and Business Management
    Essex County College · — — 2014
  • High School Diploma
    Weequahic High School · — — 2008