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sophia K. — Mid-Level Customer Service Supervisor from Jamaica

sophia K.

Mid-Level Customer Service Supervisor

Jamaica No experience yet
Open to offersNew to Platform
Languages
English
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About

Sophia S. is a dedicated professional boasting extensive experience in customer service, cashiering, supervision, and hospitality. Her career includes a significant tenure at Digilab Limited, from August 2023 to May 2026, where she excelled as a Customer Service/Cashier/Supervisor, adeptly handling responsibilities such as customer assistance, cash register management, order preparation, and staff performance monitoring. Prior to this, Sophia honed her bartending skills at Sandals Royal Plantation and provided customer service at Little Hong Kong Restaurant, showcasing her ability to serve beverages and process orders effectively. Her educational background includes a Level 2 Certificate in Business Administration (Secretarial Skills) from HEART Trust/NTA, coupled with a bartending certification. Proficient in Microsoft Word and offering strong skills in customer relations, cash handling, and team coordination, Sophia seeks to leverage her organizational and interpersonal expertise to support a forward-thinking organization.

Experience

  • Customer Service/Cashier/Supervisor

    Digilab Limited · 2023 — 2026
    Assisted customers and managed cash register operations. Prepared orders, restocked items, and ensured high standards of customer service. Monitored staff performance, delegated tasks, scheduled work shifts, and performed data entry.
  • Bartender

    Sandals Royal Plantation · 2017 — 2018
    Served both alcoholic and non-alcoholic beverages to guests while efficiently taking and processing orders. Prepared various drinks, ensuring adherence to quality standards.
  • Customer Service Representative

    Little Hong Kong Restaurant · 2014 — 2017
    Assisted customers in placing orders and maintained food trays and cleanliness in the dining area. Provided product information and recommendations as a customer service assistant.
  • Customer Service Assistant

    Juici Patties · 2013 — 2014
    Ensured customers received accurate orders, collected receipts, and processed transactions while delivering timely service.

Skills & Expertise

Education

  • CSEC – 1 Subject Passed
    Edwin Allen High School · 2015 — 2016
  • CSEC – 3 Subjects Passed
    Vere Technical High School · 2012 — 2013

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