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Sophya L. — Mid-Level Project Coordinator from Nicaragua

Sophya L.

Mid-Level Project Coordinator

Nicaragua 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Sophya L. is a seasoned Recruitment Operations & Project Coordinator based in Managua, Nicaragua, with over five years of experience in a global agency setting. She has demonstrated expertise in managing scheduling, real-time status updates, and database tracking across more than 500 projects, effectively ensuring deadlines and client requirements are consistently met. Her proficiency extends to the coordination of client and customer follow-ups, meticulous record-keeping, and participant lifecycle management using tools like DocuSign and Acuity. In her tenure at SAGO, Sophya successfully supervised a 30-member recruitment team, leading them to top performance for eight straight months and earning recognition as Top Supervisor of the Month. Her work spans multiple domains, including beverages, food, streaming, and gaming, where she has thrived in fast-paced environments. She is fluent in Spanish and holds a C1 Advanced English proficiency, with a solid foundation in productivity platforms such as Google Workspace and Microsoft Excel. Sophya is open to both remote and freelance opportunities.

Experience

  • Project Coordinator

    SAGO · 2023 — Present
    Managed schedules, communications, and administrative tasks across over 500 projects while ensuring adherence to deadlines and client requirements. Created and updated recruitment tracking grids containing respondent profiles, screening status, and lead details for client presentations. Conducted quality assurance on screeners against client specifications prior to launch for programming accuracy. Handled the participant lifecycle comprehensively, including follow-ups, material delivery via DocuSign, session scheduling with Acuity and Qualboard, and processing incentive payments. Facilitated direct client communication and initiated kickoff calls in the absence of Project Managers. Collaborated with global brands in industries such as beverages, food, streaming, gaming, and grocery retail.
  • Operations Supervisor

    SAGO · 2022 — 2023
    Oversaw the daily performance of a 30-person recruitment team, ensuring effective screener execution. Analyzed monthly recruitment data and led the team to achieve the top ranking for eight consecutive months, receiving recognition as Top Supervisor of the Month. Provided coaching to team members focused on screening accuracy and participant management to maintain high levels of recruitment output.
  • Market Research Interviewer

    SAGO · 2021 — 2022
    Performed live phone-based screening of potential study participants following client screener criteria. Coordinated the scheduling of qualified respondents for interviews, focus groups, and studies using internal systems. Developed foundational skills in respondent qualification, quota management, and participant engagement.

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