Srdan M.

Srdan M. is a seasoned Customer Operations professional with over 20 years of leadership experience, specializing in business account support and communication outreach from Costa Rica. He brings over four years of dedicated service to Amazon sellers and business accounts, excelling in areas such as account operations, invoicing, compliance, and issue resolution. His tenure includes working as an External Seller Support for Amazon, resolving complex cases related to logistics, payments, and fraud across various marketplaces, while maintaining top SLA and satisfaction scores. Currently, as a Business Account Support Specialist for Amazon Business in Spain, Srdan manages high-value B2B accounts, ensuring regional compliance and professional support. At Brave Cat Digital, he conducts market research and optimizes cold email outreach campaigns to bolster sales pipelines. His earlier career in hospitality provided him with significant operational and financial management expertise. Alongside these roles, Srdan is advancing his skills as a Data Analysis Technician at University Polytechnic International, and further honing them through AWS Skill Builder.