Sreehari D.
Mid-Level Front office Executive
Open to offersNew to PlatformAbout
Sreehari D. is an accomplished Security Officer and Customer Service professional known for enhancing service delivery and operational efficiency. His role as Team Leader at Transguard Group showcased his prowess in managing a high-performing security team, implementing advanced surveillance technologies that reduced response times by 25%, and conducting emergency drills that improved readiness by 40%. At Strive Services Group in Dubai, he efficiently handled front-desk operations, coordinated visitor management, and supported office security with a thorough control over access and safety protocols. During his tenure as a CCTV Operator with Emrill LLC, Sreehari ensured the optimal performance of surveillance systems and increased incident prevention by 25%. In customer service, his experience at Hinduja Global Solutions included managing high volumes of inquiries, achieving a 95% customer satisfaction rate, and reducing response times through streamlined systems. He holds a Diploma in Computer Science and has continued his professional development with certifications from the Security Industry Regulatory Agency and training in first aid and crisis management. Sreehari is proficient in CRM software, conflict resolution, and crisis management, with a proven track record of fostering business growth and client loyalty.
Experience
RECEPTIONIST
Strive Services Group · 2024 — 2025Oversaw front-desk activities, welcomed visitors, and ensured they were directed to the correct departments while promoting a professional corporate image. Managed a significant volume of incoming and outgoing communications. Organized visitor records, set appointments, and coordinated meeting room usage. Completed administrative responsibilities such as data entry and document management according to company protocols. Facilitated office operations through collaboration with internal teams and external vendors. Monitored security measures by managing access control and issuing visitor passes in accordance with safety policies. Updated and maintained office databases and records for enhanced operational efficiency.TEAM LEADER (SECURITY DEPARTMENT)
Transguard Group · 2019 — 2024Directed a security team, focusing on reducing incidents through effective training and development strategies. Mentored junior security staff to ensure adherence to safety protocols. Introduced advanced surveillance technologies for improved monitoring capabilities. Organized emergency drills to enhance team preparedness during critical situations. Created detailed security protocols that contributed to safety compliance. Conducted security audits and risk assessments to identify and address vulnerabilities. Fostered relationships with law enforcement to support crime prevention efforts. Collaborated with various departments to maintain a secure environment.CCTV OPERATOR
Emrill LLC · 2018 — 2019Operated high-definition CCTV systems to ensure effective performance and clarity of surveillance images. Monitored live feeds for suspicious behavior, security threats, and unauthorized entries. Reported potential security issues, aiding in the prevention of incidents. Designed and delivered training programs for new operators on security protocols. Managed and stored video recordings in line with legal standards, facilitating easy retrieval for audits.CUSTOMER SERVICE EXECUTIVE
Hinduja Global Solutions · 2017 — 2018Assisted customers with various inquiries regarding products, billing, and account management. Provided detailed troubleshooting for technical concerns, ensuring effective solutions were delivered. Managed a high volume of calls and communications to address customer issues efficiently. Worked towards first-call resolution to reduce repeat contacts and enhance customer satisfaction. Recorded customer interactions in the CRM system for future reference and analysis. Maintained logs of service issues to refine response strategies. Resolved complaints effectively, achieving a high customer satisfaction rating. Contributed to the implementation of a ticketing system to optimize response times and overall service efficiency.
Skills & Expertise
Education
- Diploma in Computer ScienceAmrita College · 2016 — Present
- Higher SecondaryMery Queen’s Higher Secondary School · 2008 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Sreehari D. to a job.
Sign in as an employer