Sreehari D.
Mid-Level Security Team Leader
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Sreehari D. is an experienced and reliable professional with a dual focus on customer service and security management. Having served as a Security Officer and Customer Service Executive, Sreehari has honed the ability to handle customer inquiries and resolve complaints, thereby ensuring exceptional service delivery. At Transguard Group in Dubai, he led a high-performing security team, achieving significant operational efficiencies, including a 30% reduction in incidents. In a customer service capacity at Hinduja Global Solutions, he maintained a 95% customer satisfaction rating, managing over 200 complaints weekly and implementing a new ticketing system that cut response time by 30%. His technical proficiency with CRM software, conflict resolution skills, and strong communication capabilities are central to his professional toolkit. Sreehari's educational background includes a Diploma in Computer Science, augmenting his technical proficiency in tools like MS Office, SQL, and Oracle. He holds certifications including SIRA and First Aid, underpinning his commitment to safety and regulatory compliance. Fluent in English and Hindi, Sreehari is adept at fostering long-term client trust and loyalty in dynamic environments.
Experience
Receptionist
Strive Services Group · 2024 — 2025Oversaw front-desk operations by greeting visitors and directing them to the appropriate departments while upholding a positive corporate image. Managed a high volume of incoming and outgoing communications, including calls and emails, to ensure effective and timely interaction. Organized visitor logs, scheduled appointments, and coordinated meeting room bookings to facilitate daily operations. Supported administrative tasks such as data entry and document filing while adhering to company protocols. Liaised with internal teams and external vendors to enhance office coordination and service delivery. Ensured office security through access control monitoring, issuing visitor passes, and enforcing safety and confidentiality procedures. Updated office databases and contact lists, contributing to improved operational efficiency.Team Leader (Security Department)
Transguard Group · 2019 — 2024Directed a security team while implementing training and development programs that led to a significant reduction in incidents. Mentored junior staff to maintain safety compliance and operational effectiveness. Enhanced monitoring capabilities by adopting advanced surveillance technologies, which also reduced response times. Organized emergency response drills to bolster team readiness in critical situations. Crafted and enforced security protocols to improve overall compliance levels. Conducted security audits and risk assessments to identify vulnerabilities and implement necessary corrective actions. Fostered collaboration with law enforcement to strengthen crime prevention efforts. Collaborated with various departments and external agencies to ensure a risk-free environment.CCTV Operator
Emrill LLC · 2018 — 2019Operated and maintained high-definition CCTV systems, ensuring surveillance footage clarity and optimal performance. Monitored live feeds for suspicious activities and security breaches. Reported potential security breaches, aiding in a significant increase in incident prevention. Developed training programs for new CCTV operators to promote adherence to security protocols. Archived video footage in compliance with legal standards to facilitate efficient retrieval for audits and investigations.Customer Service Executive
Hinduja Global Solutions · 2017 — 2018Provided assistance to customers on product inquiries, billing issues, service requests, and account management tasks. Executed troubleshooting steps for technical issues to ensure effective resolution. Managed a high volume of communications through calls, emails, and chats to address customer concerns promptly. Focused on first-call resolution to enhance the customer experience and reduce repetitive contacts. Recorded customer interactions and feedback in the CRM system for future reference. Maintained logs of inquiries and transactions to refine response strategies. Addressed customer complaints while achieving a high customer satisfaction rating. Introduced a new ticketing system that improved response times and operational efficiency.
Skills & Expertise
Education
- Diploma in Computer ScienceAmrita College · 2013 — 2016
- Higher SecondaryMery Queen’s Higher Secondary School · — — 2008
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