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Sri M. — Senior SaaS Solutions Consultant from India

Sri M.

Senior SaaS Solutions Consultant

India 6+ years
Open to offersNew to Platform
Languages
EnglishHindiTelugu
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About

Sri Mounika P. is a seasoned Senior Solutions Consultant with over five years of experience in the SaaS applications sector, specializing in finance and HR tech platforms. At Happay, she managed over 50 client accounts, resolving API issues during various phases including onboarding and production support. Her expertise includes API troubleshooting, solution design, and delivering HRMS, SAP, and Oracle integrations. Mounika significantly reduced troubleshooting times by 50% through structured API testing. She has a robust background in incident management, SLA-driven support, and customer retention. Her technical skills are complemented by proficiency in Python programming, AWS Lambda, serverless computing, and CRM-aligned workflows. Mounika's educational credentials include a Bachelor of Science in Computer Science and Engineering from Vignan's Institute of Technology And Aeronautical Engineering in Hyderabad, and she holds an AWS Cloud Practitioner certification.

Experience

  • Senior Solutions Consultant

    Happay (VA Tech Ventures Pvt. Ltd.) · 2021 — Present
    Oversee 50+ client accounts for a paperless expense SaaS platform, addressing API challenges during onboarding, implementation, and production support. Conduct technical discovery for 100+ client requirements, turning unclear needs into detailed specifications that enhance implementation readiness. Collaborate with product and engineering teams to execute HRMS, SAP, and Oracle integrations, ensuring stable API connectivity and timely deployment.

  • Senior Solutions Consultant

    Happay (VA Tech Ventures Pvt. Ltd.) · 2019 — 2021
    Managed the delivery of over 50 HRMS, SAP, and Oracle integration projects, focusing on the stability of API connections. Implement structured API testing and updated documentation, achieving a 50% reduction in troubleshooting time. Handle incident management for critical API issues, ensuring restoration of service within SLA timelines. Develop and implement SAML 2.0-based Single Sign-On integrations for clients requiring secure authentication.

Skills & Expertise

ERP / Enterprise SystemsCraigslist ExpertAccount ManagementSAP BasisPython DeveloperERP ConsultantProduct Optimization

Education

  • Bachelor of Science, Computer Science and Engineering
    Vignan's Institute of Technology And Aeronautical Engineering · — — 2017

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