Sri R.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Rahul B. is an IT professional with 2.6 years of experience specializing in IT Access Management, Java Full Stack Development, and technical support for the healthcare industry. At Atos Syntel, he provided SLA-driven support operations for HCA Healthcare, focusing on ticket-based incident management, user access, and compliance with HIPAA and IT security standards. Rahul built a web-based e-commerce application as a capstone project, utilizing ReactJS, Java, HTML, and SQL. His technical expertise extends to debugging, logical reasoning, and problem solving within healthcare and e-commerce domains. Rahul holds a B.Tech. in Electronics and Communication Engineering and certifications including Microsoft Azure Fundamentals (AZ-900).
Experience
IT Access & User Support
Atos Syntel · 2023 — 2025Delivered IT access and account support to HCA Healthcare users. Managed ticket-based requests and incident resolutions utilizing the ESAF tool. Addressed login and permission problems as well as account-related inquiries. Provided assistance for cloud-based applications including Google Workspace and internal systems. Adhered to HIPAA compliance and IT security standards while maintaining SLA, quality, and turnaround time.E-Commerce Website – Java Full Stack (Capstone Project)
Eviden (Atos Group) · 2022 — 2023Created a web-based e-commerce application. Developed the UI with ReactJS, incorporating features such as user login, product listing, and order flow. Designed backend functionality using Java and integrated HTML, CSS, and basic SQL for database management. Conducted basic testing and debugging.
Skills & Expertise
Education
- Bachelor of Technology (B.Tech) in Electronics and Communication EngineeringKarunya Institute of Technology and Sciences · — — 2021
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