Srirangam S.
Senior IT Staffing Operations Director
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Srinivasa S. is an accomplished Director of Operations with over 17 years of experience in the IT consulting, US healthcare, and staffing industries. At VAVA Tech Solutions India Pvt Ltd, he established and managed India operations, focusing on recruiting, HR data management, compliance, and vendor invoicing. His expertise includes overseeing day-to-day staffing processes, consultant lifecycle management, and implementing SOPs and process documents to improve operational efficiency. Previously, at Friendly IT Consultants India Pvt. Ltd., he held leadership roles in operations and sales, managing client relationships, recruitment, and HR initiatives. Srinivasa S. has also contributed to AR, OTC & Collection, bench sales, and US immigration documentation, earning recognition for his professionalism and process optimization. He holds an MBA from Shobit University and a bachelor’s in business administration from Madras University.
Experience
Director of Operations Management
VAVA Tech Solutions India Pvt Ltd. · 2020 — PresentEstablished and oversaw operations in India for staffing and recruiting, managed HR data and workforce reports, prepared RFE documentation, worked with QuickBooks for AR, and acted as SPOC for US-based consultants regarding immigration. Ensured policy compliance with labour laws, managed audits and documentation, and supported management in performance reviews and operational decisions. Administered performance management systems, monitored recruitment and sales performance, and developed process documents and SOPs for various VMSs. Led client relationship management, conducted business reviews and operational analyses, trained team members, coordinated consultant lifecycle management, maintained KPIs for staffing operations, managed budgets, and handled billing, payroll, and vendor payments.Vice President Operations & Sales
Friendly IT Consultants India Pvt. Ltd. · 2018 — 2020Oversaw employee time management, leave approvals, and compliance with attendance policies. Developed strategies for improving workplace culture and coordinated staff training initiatives. Generated workforce metric reports and provided HR insights to support decision-making. Maintained a safe and inclusive work environment, managed IT consulting accounts, addressed staff grievances, and traveled to the United States for client visits and training.HR Specialist /Vice President
Friendly IT Consultants India Pvt. Ltd. · 2016 — 2017Managed end-to-end recruitment processes, coordinated walk-in interviews, and acted as SPOC for consultants in the United States for immigration matters. Provided healthcare training, RCMS instruction, and introduced consultants to ICD 9 and 10 medical coding as well as SOP writing. Oversaw employee development and handled organizational HR data.Manager Operations / Business Development Manager
Friendly IT Consultants India Pvt. Ltd. · 2011 — 2016Supervised daily IT operational procedures, delivered training to associates, managed service delivery, and allocated team tasks and performance reviews. Maintained client relationships for IT consulting and addressed consultant concerns. Supported organizational growth through team management and process oversight.Process Developer/Analyst
Genpact/Infer Software Solutions · 2010 — 2011Trained project teams and analyzed outstanding AR globally. Communicated client issues, identified trends, and devised collections strategies. Performed GAP analysis, created process flow documentation, and wrote SOPs.Senior Executive – Voice
Cognizant Technologies Solutions · 2009 — 2009Managed follow-ups with insurance companies, resolved pending claims and physician billing AR, and supervised work orders. Prepared client reports and addressed denial management, appeals, and correspondence with insurers.Senior Process Associate
Calyx · 2006 — 2009Handled physician billing accounts receivables and related correspondence. Supervised team members, resolved provider issues, and managed denial management processes.
Skills & Expertise
Education
- Master of Business AdministrationShobit University · — — 2013
- Bachelor’s in business administrationMadras University · — — 2009
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