SSOWMIYA S.

S. Sowmiya is an aspiring Production Support Engineer with foundational knowledge in Unix, SQL, and ticketing tools such as ServiceNow. She has completed her B.Tech in Polymer Technology from Kamaraj College of Engineering and Technology, affiliated with Anna University. Having undergone comprehensive training in production support at Uniq Technology in Chennai, she adeptly supports e-commerce applications by ensuring application health and resolving system alerts. Her expertise extends to application monitoring, batch job monitoring, and log analysis. In her project experience, Sowmiya offered both Level 1 and Level 2 production support, managing incident tickets and addressing order processing and payment issues effectively. Her educational background and hands-on project work enhance her problem-solving and analytical capabilities, positioning her to contribute effectively to IT production support environments.