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Stacia W. — Senior Mortgage Loan Officer from United States

Stacia W.

Senior Mortgage Loan Officer

United States 6+ years
Open to offersNew to Platform
Languages
English
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About

Stacia W. is a seasoned professional with over a decade of experience in sales productivity, customer relationship management, and loan origination. Currently serving as an Office Manager and Mortgage Loan Officer at RW Capital Group, she is responsible for originating residential mortgage loans, advising clients on loan options, and managing daily office operations to ensure compliance with industry standards. Previously, at RoundPoint Mortgage, she focused on guiding borrowers through the loan process, ensuring accuracy and timely documentation. At Citizens First Mortgage Solutions, she expanded business into new markets and spearheaded training programs. Stacia's leadership was further honed as a Learning Specialist with American Express, where she led training initiatives in fraud prevention and loan origination, using platforms like WebEx and Adobe. Her technical proficiency in Microsoft Office, compliance, and pipeline management underscores her commitment to operational efficiency and client satisfaction.

Experience

  • Office Manager & Mortgage Loan Officer

    RW Capital Group · 2022 — Present
    Originate and manage residential mortgage loans from application to closing while advising borrowers on options, qualifications, documentation, and underwriting needs. Supervise daily office functions focusing on staff management, budgeting, facilities, and compliance. Ensure compliance with lending regulations, company policies, and industry standards while enhancing operational efficiency and customer experience.

  • Mortgage Loan Officer

    RoundPoint Mortgage · 2022 — 2022
    Guide borrowers in selecting loan products and navigating the full loan lifecycle. Ensure timely documentation for both underwriting and closing while maintaining the accuracy of the loan pipeline. Provide clear and responsive communication to enhance borrower trust and satisfaction.

  • Learning Specialist

    American Express (Virtual Employee) · 2013 — 2022
    Conduct training and certification programs for new hires in areas such as fraud prevention, loan origination, credit, and consumer services. Utilize both virtual and in-person learning methods with platforms like WebEx and Adobe. Enhance service quality and compliance through structured training and performance coaching, establishing trust-based relationships with clients and internal teams.

  • Virtual Customer Service Agent

    West at Home (Remote) · 2012 — 2013
    Provide high-volume customer service concentrating on first-call resolution. Achieved top performance rankings nationally with commendable performance scores.

  • Loan Originator & Processing Manager

    Citizens First Mortgage Solutions – Snellville, GA · 2002 — 2010
    Oversee the origination and processing of residential and commercial construction loans in various markets. Initiated and launched a marketing division that extended business operations into two states. Develop and implement training programs for new loan originators to enhance their readiness for production. Organize client seminars and promotional efforts aimed at increasing loan volume.

  • Online Customer Service Representative II

    Delta Air Lines – Atlanta, GA · 1999 — 2004
    Recognized consistently as a leading performer in sales and service. Received over 100 accolades from customers and management, and was the top producer for vacation package sales from 2000 to 2002.