Stanley L.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Stanley L. is an experienced Customer Service / Technical Support professional with a B.S. in Marine Engineering from UC-LM. He has supported customers across the sports streaming, e-commerce, satellite TV, and telecommunications industries through roles at Harte Hanks Philippines for FanDuel Sports Network, Concentrix for Amazon, Alorica for DirecTV, and Teleperformance for Globe Telco. His responsibilities have included resolving subscription management and streaming issues, handling order and delivery concerns, troubleshooting satellite TV technical problems, and guiding users on telco devices and services. Stanley L. is adept at technical troubleshooting, chat and email customer support, and proficient in using CRM and ticketing systems such as Zendesk, Salesforce, and Quiq Messaging, providing service in English, Tagalog, and Cebuano.
Experience
CSR/TSR- FanDuel Sports Network
Harte Hanks Philippines · 2022 — 2025Assisted customers in managing their subscriptions, including the signup process, plan adjustments, and cancellations. Resolved issues related to buffering, video quality, or connectivity during live sports streaming.Customer Service - Amazon
Concentrix · 2017 — 2018Facilitated resolution for customer concerns regarding orders, such as tracking delays, modifications, cancellations, and delivering status updates.Technical Support - DirecTV
Alorica · 2016 — 2016Ensured seamless operation of customers' satellite TV services by addressing technical difficulties. Assisted in troubleshooting issues with DirecTV equipment, including receivers, DVRs, and remote controls, as well as diagnosing signal loss or service interruptions.Customer Service/Technical Support - Globe Telco
Teleperformance · 2014 — 2015Guided customers in understanding product features and service options. Provided step-by-step instructions for device setup and troubleshooting connection problems.
Skills & Expertise
Education
- High SchoolConsolacion National High School · 2003 — 2007
- B.S Marine EngineeringUC-LM
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