Stella M.

Stella M. is a dedicated professional in the field of medical billing and insurance verification with a comprehensive background highlighted by four years in insurance eligibility and benefits verification, as well as three years in customer service within the BPO industry. As a skilled virtual assistant, Stella has demonstrated expertise in managing patient eligibility and policy status, leveraging platforms such as Availity and various insurance portals. Her roles have included important tasks like conducting follow-ups on aging claims, confirming prescriptions with pharmacies, and managing appointment scheduling in clinics across the United States. Additionally, she has a solid foundation in visa application processing and travel planning from her earlier career stages in the travel and tourism industry in the Philippines. Using tools such as Athena Health, Practice Fusion, and Collaborate MD, she effectively handles data entry and records management while utilizing productivity platforms like Microsoft Office and Google Suite to optimize workflow efficiency.