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Stella M. — Mid-Level Virtual Assistant Specialist from Philippines

Stella M.

Mid-Level Virtual Assistant Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Stella M., based in Cebu City, Philippines, is a detail-oriented and reliable Virtual Assistant with over 5 years of experience in customer service, technical support, content moderation, and online communication. Her professional journey encompasses roles such as Customer Experience Agent at Alorica Philippines, where she excelled in moderating user-generated content, and Health Insurance Specialist at iZen Callcom, distinguishing herself in appointment setting and client relationship management. Stella has also delivered online English lessons as an ESL Teacher with Native Camp Philippines, customizing lessons based on student needs. At companies like FIS Global Solutions, Inc. and Convergys Philippines, she managed customer inquiries and technical troubleshooting effectively. Her education in Information and Communication Technology from Asia’s Latin Institute enriches her technical skill set, which includes proficiency in MS Office and online communication tools.

Experience

  • Customer Experience Agent (Content Moderator)

    Alorica Philippines, Inc. · 2024 — 2025
    Reviewed user-generated content to ensure it complies with platform policies, maintaining accuracy under strict guidelines and managing sensitive content with professionalism.

  • Health Insurance Specialist / Appointment Setter

    iZen Callcom · 2022 — 2023
    Conducted cold calls to qualify potential clients, scheduled appointments, and kept detailed client records, providing clear product information while building rapport with prospects.

  • ESL Teacher

    Native Camp Philippines · 2021 — 2023
    Delivered online English lessons tailored to the needs and proficiency levels of international students, ensuring high levels of student satisfaction and engagement.

  • Customer Care Representative II

    FIS Global Solutions, Inc. · 2019 — 2019
    Managed both inbound and outbound customer inquiries, efficiently resolving issues while maintaining high service quality.

  • Technical Support Associate II

    Convergys Philippines · 2018 — 2018
    Assisted customers with a range of technical issues and troubleshooting, providing step-by-step solutions and ensuring customer satisfaction while also engaging in upselling.

Skills & Expertise

Virtual Conference Coordinator

Education

  • Information and Communication Technology
    Asia’s Latin Institute, Inc. · 2017 — 2018
  • High School Diploma
    Don Pablo Lorenzo Memorial High School · 2013 — 2014

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