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Stephanie G. — Mid-Level E-commerce Customer Support Specialist from Philippines

Stephanie G.

Mid-Level E-commerce Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Stephanie G. is an experienced e-commerce professional based in Cebu City, Philippines, with a strong background in Amazon order management, customer service, and data entry. She excelled as an E-commerce Virtual Assistant from December 2019 to January 2022, where she processed and updated Amazon orders, assisted in dropshipping operations, and ensured record accuracy using Google Sheets. From January 2024 to January 2026, Stephanie worked as a Customer Service Representative at GTE, handling customer inquiries, resolving order issues, and managing communications through Gorgias. Her comprehensive skill set includes order processing, shipment tracking, and providing email support. Stephanie is adept at adapting to multiple time zones, making her a versatile asset in the customer service and e-commerce industries. She possesses proficient English communication skills and is fluent in Filipino.

Experience

  • Customer Service Representative

    GTE · 2024 — 2026
    Addressed customer inquiries related to orders, shipping, tracking, and refunds via email using Gorgias. Monitored shipments in Shopify, providing customers with timely updates regarding their orders and delivery status.

  • E-commerce Virtual Assistant

    Joshua A. / Onlinejobs · 2019 — 2022
    Processed and updated Amazon orders while facilitating dropshipping operations and maintaining precise order data. Entered customer and order information into Google Sheets to ensure accuracy for processing and fulfillment.

  • Service Crew / Cashier

    Freemont Foods Corporation · 2015 — Present
    Executed customer transactions accurately as a cashier while delivering friendly and efficient service. Managed cash transactions and assisted customers with their orders and inquiries, enhancing the overall customer experience.

Skills & Expertise

Product DesignE-CommerceAmazon ExpertCustomer ServiceData Entry Specialist

Education

  • Undergraduate Studies in Computer Science and Networking Technology
    ACLC College of Mandaue

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