Stephanie Y.
Open to offersNew to PlatformAbout
Stephanie Y. is a results-driven professional with a Bachelor of Science in Computer Engineering from the University of the Visayas in Cebu City. She has managed teams in the technical support and customer service domains, holding roles such as Team Manager, Mentor, Technical Support Advisor, and Specialist at companies including TDCX PH, ResultsCX, and Concentrix. At TDCX PH, Stephanie led technical support teams of up to 15 members, directed daily operations, and oversaw KPI management, compliance, and staff training in the consumer electronics and telecommunications industries. She is skilled in MS 365 and Google Workspace, excelling at troubleshooting, report preparation, and providing operational guidance to drive team performance and service excellence.
Experience
Team Manager
TDCX PH · 2024 — 2025Oversaw a Technical Support team consisting of up to 15 members, providing clear guidance, task delegation, and daily operational management to achieve designated objectives. Monitored performance metrics and offered feedback to facilitate skills development while preparing reports for stakeholders. Ensured compliance by implementing company policies and coordinating employee training as necessary.Technical Support - Mentor
TDCX PH · 2022 — 2023Provided mentorship to newly-hired technical support staff, sharing knowledge and offering constructive criticism to aid in their development.Technical Support Advisor
TDCX PH · 2021 — 2022Delivered exceptional customer service by addressing inquiries regarding products and services. Diagnosed software and hardware issues on consumer electronics devices, offering effective troubleshooting and recommendations to resolve problems.Technical Support Specialist
ResultsCX · 2020 — 2021Responded to customer requests regarding billing and provided technical support for telecommunication systems and equipment. Identified faults through diagnostic testing and troubleshooting.Customer Service Representative
Concentrix · 2017 — 2020Delivered phone support for inquiries related to order status, account issues, and general product questions for a global retail brand.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversity of the Visayas · — — 2009
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