Stephanie B.

Stephanie N. is a seasoned professional with nearly seven years of experience in customer service and operations, spanning the healthcare and hospitality industries. Her tenure at Alorica Teleservices, Inc., as a Customer Service Representative, equipped her with expertise in managing claims, benefits, and eligibility with a high level of compliance and accuracy. Her role involved promoting optional healthcare benefits while ensuring core insurance coverage. At WNS Global Services, as a Senior Associate Operations, she excelled in auditing healthcare claims, enhancing compliance, and facilitating team workflows. Stephanie also contributed to resolving guest inquiries at Smiles on Demand by Vervent Philippines, working with reservations on platforms like Airbnb and VRBO using her Advanced English communication (C1+) skills. Her extensive remote support experience includes managing healthcare claims, sales, and customer inquiries, demonstrating her flexibility and reliability in multi-channel environments. She holds an Associate Degree in Information Technology, majoring in English Communication.