Stephanie B.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Stephanie B. is a highly organized, customer-focused professional, prominent for her extensive 15 years of experience in customer service, administration, and team leadership. She has honed her skills in both on-site and remote environments, consistently managing high-volume customer interactions while working efficiently across multiple systems. At Amazon.com, she thrived as a Virtual Customer Service Representative, excelling in handling inbound calls and resolving customer queries with precision. Her tenure at TrainYouCan Accredited Training allowed her to effectively manage administrative tasks such as booking and customer inquiries. As a Cosmetics Branch Manager at Dis-Chem Pharmacy, she demonstrated exceptional ability in stock control, staff motivation, and achieving sales targets. Stephanie's foundational skills were built in her early career as a Beauty Therapist, delivering personalized treatments and maintaining exceptional client care. She is adept in technical tools such as Microsoft Office and online scheduling systems, reinforcing her capacity to deliver outstanding customer experiences.
Experience
Virtual Customer Service Representative
Amazon.com · 2020 — 2025Provided high-quality customer support through inbound calls, maintaining a calm and professional demeanor. Efficiently addressed customer queries and complaints by identifying needs, clarifying options, and suggesting solutions. Updated customer records in compliance with security and data protection protocols. Achieved performance targets related to call handling time, accuracy, and customer satisfaction. Directed calls to specialist teams when necessary to facilitate first-time resolution.Customer Service & Administration
TrainYouCan Accredited Training · 2018 — 2020Oversaw daily administrative tasks such as managing bookings, cancellations, confirmations, and responding to customer inquiries. Ensured prompt responses to customer calls and emails to enhance client experiences. Assisted in maintaining the online booking system and accurate booking records. Monitored outstanding account balances and aided in payment processing. Supported trainers during classes by handling registrations and providing administrative assistance as needed.Cosmetics Branch Manager
Dis-Chem Pharmacy – Mall @ Carnival · 2013 — 2018Directed daily operations of the branch, focusing on stock control, ordering, and inventory management. Cultivated and led staff, motivating them to meet sales targets while ensuring high customer service standards. Recruited, trained, and scheduled personnel to guarantee quality service coverage. Compiled detailed reports on sales performance, budgets, and various operational activities. Assisted sales floor operations and effectively addressed customer issues.Beauty Therapist
Avalon Day Spa / Amaris Day Spa, Secunda · 2009 — 2012Administered professional beauty treatments while upholding stringent hygiene standards and delivering exceptional client care. Established and maintained a loyal client base through customized treatment plans and top-notch service. Kept an extensive understanding of products and treatment procedures. Provided various treatments including waxing, tinting, threading, facials, chemical peels, laser treatments, massages, manicures, and pedicures. Handled reception duties such as managing bookings, responding to telephone inquiries, stock taking, and cash handling.
Skills & Expertise
Education
- Level 6 SomatologySonett International Academy · 2006 — 2008
- MatricHigh School Secunda · — — 2005
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