Stephanie Y.
Mid-Level Technical Support Team Manager
Open to offersNew to PlatformAbout
Stephanie Y. is a seasoned professional based in Lapu-Lapu City, Philippines, with a strong background in technical support and team management. She holds a Bachelor of Science in Computer Engineering from the University of the Visayas, Cebu City. Stephanie has made significant contributions at TDCX PH, where she served as a Team Manager, overseeing a group of up to 15 technical support specialists. Her leadership ensured the team met its goals by implementing clear strategies and operational governance. Her earlier roles at TDCX PH include a Mentor and Technical Support Advisor, where she provided guidance and resolved technical issues for consumer electronics. At ResultxCX, she was a Technical Support Specialist, addressing technical concerns related to telecommunication systems. Her career began at Concentrix, offering customer service for a global retail brand. Stephanie's proficiencies include team leadership, MS 365, and Google Workspace, underscoring her capability to manage and develop teams effectively.
Experience
Team Manager
TDCX PH · 2024 — 2025Managed a Technical Support team of up to 15 members, ensuring task delegation and oversight of daily operations to meet specified objectives. Monitored performance against KPIs, offered feedback, and supported skill development through coaching while preparing reports for stakeholders. Implemented company policies to ensure compliance and coordinated training for staff as necessary.Technical Support - Mentor
TDCX PH · 2022 — 2023Provided mentorship and coaching to newly-hired technical support staff, sharing expertise while offering constructive feedback and guidance.Technical Support Advisor
TDCX PH · 2021 — 2022Delivered exceptional customer service by addressing inquiries related to products and services. Resolved technical issues for consumer electronics through diagnosis of software and hardware problems, recommending the most effective solutions.Technical Support Specialist
ResultxCX · 2020 — 2021Responded to customer inquiries, providing answers about billing and offering technical support for telecommunication systems and equipment. Conducted troubleshooting and diagnostic testing to identify faults.Customer Service Representative
Concentrix · 2017 — 2020Offered phone support regarding order status, account concerns, and general product inquiries for a global retail brand.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversity of the Visayas · — — 2009
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