Stephanie N.
Mid-Level Administrative and Customer Service Specialist
Open to offersNew to PlatformAbout
Stephanie J. is a highly skilled Customer Service Specialist based in Buenos Aires, Argentina, with over three years of experience in administrative management and virtual assistance. Fluent in both Spanish and advanced English, she excels in client communication and management within dynamic corporate environments. At Laurens Abogados, she manages complex tasks such as executive calendar scheduling, client intake, and high-volume inquiry processing, ensuring seamless operations and high client satisfaction. Her role at Docam Abogados involved handling over 30 client interactions weekly, showcasing her prowess in phone support and calendar coordination. She is proficient with digital tools like Google Workspace, MS Office, CRM systems, Slack, Zoom, and Meet, effectively supporting administrative and financial procedures and maintaining strict attention to detail in data entry and documentation.
Experience
Administrative Assistant & Customer Success Specialist
Laurens Abogados · 2025 — PresentFacilitated client interactions both remotely and in person, ensuring professional and empathetic communication. Managed complex schedules, coordinated appointment bookings, and organized video conferences using Zoom and Google Meet. Conducted client onboarding, processed inquiries, and drafted official correspondence and reports. Oversaw administrative and financial procedures, including documentation verification and reminders for pending tasks and payments.Virtual Assistant, Receptionist & Phone Operator
Docam Abogados · 2023 — 2025Managed phone support for over 30 clients weekly, prioritizing inquiries and providing personalized updates on cases. Organized weekly calendars that included more than 20 commitments and meetings. Entered data accurately into CRM systems, conducted file audits, and digitized records. Delivered administrative support in both Spanish and advanced English, including preparing reports and offering empathetic assistance in complex situations.
Skills & Expertise
Education
- Teaching Degree in Visual ArtsEES Manuel Belgrano · 2022 — Present
- High School Diploma in Business ManagementInstituto San Francisco Coll · 2013 — 2018
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