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STEPHANIE D. — Mid-Level Customer Service Representative from Philippines

STEPHANIE D.

Mid-Level Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Stephanie D. is a resourceful virtual assistant with nearly six years of experience in customer service, particularly adept at managing schedules and optimizing client visits to enhance productivity and satisfaction. Experienced in both real estate cold calling and providing customer support, she has honed her skills in engaging prospects and building rapport to generate interest, particularly in coaching services. As an adept Operation Supervisor and Customer Service Representative at Teleperformance Philippines and VISA Philippines Inc, she excelled by leveraging strong leadership & team management and process improvement skills, holding a Lean Six Sigma Yellow Belt certification. Her proficiency in Microsoft Office applications aids her in problem-solving and conflict resolution, ensuring seamless interactions and efficient administrative support. Stephanie's educational background in Information Communication and Technology from the Asian Institute of Computer Studies complements her professional expertise. Fluent in English, she continues to deliver comprehensive support that significantly enhances business operations and client partnerships.

Experience

  • Customer Service Representative

    VISA Philippines Inc · 2023 — 2026
    Engaged with customers to assist with inquiries and resolve issues, demonstrating effective communication and interpersonal skills.
  • Operation Supervisor

    Teleperformance Philippines · 2021 — 2023
    Oversaw operations ensuring efficient service delivery while fulfilling customer service responsibilities and providing subject matter expertise.
  • Outbound Cold Caller

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    Conducted cold calling for coaching services to engage prospects and generate interest.

Skills & Expertise

Education

  • Information Communication and Technology Secondary Level
    Asian Institute of Computer Studies · 2017 — 2019
  • High School Diploma
    Don Ynocencio A. Del Rosario · 2013 — 2017

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