Stephany G.

Stephany G. is a highly experienced Virtual Assistant with over seven years in customer service, claims processing, and administrative support, specializing in the U.S.-based moving and insurance industries. She excels in managing high-volume client interactions, efficiently handling end-to-end claims, and providing seamless administrative support. Stephany is proficient in CRM systems, particularly Salesforce, and adept at using remote collaboration tools like Slack and Microsoft 365. She is known for delivering precise, solution-focused support even in high-pressure situations. During her tenure with seven U.S.-based moving companies, she demonstrated exceptional accuracy and compliance in processing various claims, including damage and service complaints. Her expertise extends to life insurance compliance, where she successfully reduced escalation volume by 50% at EXL Philippines. Stephany also holds a Bachelor's degree in Early Childhood Education and has a licensed professional teaching background.